Senior Microsoft SCCM Engineer

at  AstraNorth

DESIRABLE SKILLS:

• Desktop/Laptop Hardware Knowledge and Management in an enterprise environment (i.e. driver, firmware, bios management).
• Understanding of Agile principles and how to apply them.
• Infrastructure systems including experience with Jira.
  Job Types: Full-time, Fixed term contract

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (preferred)

Work Location: Hybrid remote in Toronto, O

ROLE DESCRIPTION:

• Deep Technical understanding of Microsoft SCCM (OSD, Site Administration, Patching, SW Deployment).
• Deep technical understanding of Windows operating systems up to and including Windows 10/11/Server 2019.
• Deep Technical understanding of Microsoft SCCM with Strong troubleshooting mindset (i.e. parsing event logs, SysInternals tools, analysing memory dumps etc).
• Experience of Windows Modern Management (Intune, Autopilot, Windows Virtual Desktop, etc)
• Desktop/laptop or server Hardware knowledge and mgmt in enterprise environment.
• Experience in automation.
• Scripting skills with powershell, Experience designing technical solutions to meet complex business requirements.
• Ability to author technical and operational management documentation including design and support docs, operational runbooks, internal knowledge base articles, etcKey responsibilities

THE CORE RESPONSIBILITIES OF THIS POSITION INCLUDE:

• Ensure that the solutions we develop meet the necessary security, supportability, and performance requirements identified by our stakeholders, regulators, and the organization at large.
• Ensure that we meet the business’s expectations of high availability, performance, and overall user experience.
• Sustain existing systems by providing level-3 support to help investigate and identify root cause for escalated issues.
• Create, review, maintain and disseminate knowledge through documentation and demonstrations of the technologies, tools, and methodologies that are used to support them.
• Dissemination of knowledge amongst peers and partnering support teams.