Senior Network Administrator

at  SITA Switzerland Sarl

EXPERIENCE

• Demonstrated 8 years hands-on experience with complex networking technology including firewalls, VPN, routing, switching, load balancers, monitoring, and security best practices. (CISCO, FortiGate and Azure networking).
• Experience inspiring, coordinating, and coaching Technical Operations staff including system and network administrators and teammates from Database, Platform and Infrastructure.
• Ability to nurture and support a strong operations culture: customer/service focus; excellent technology; high quality implementations; self-motivated innovation and problem-solving.
• Experience in monitoring tools and services (e.g. Solarwinds, Nagios, Azure Monitoring) and linkage detected events and alarms.
• Systematic approach to solving problems coupled with strong analytic skills.
• Strong communication skills, ownership, and drive.
• Ability to debug and optimize code and automate routine tasks.
• Demonstrated understanding of ITIL methodologies, ITIL v3 or v4 certification.

PURPOSE

The Senior Network administrator is the subject matter expert in operating and implementing the solutions and platforms for the next-gen networks including the Datacenter/Cloud Networks and Corporate Networks and Security. The Network administrator brings a strong perspective that inspires change and motivates colleagues to develop simple solutions to complex problems, driving operations towards automation and self-service tools.
This role is accountable for establishing technical level relationships and partnering with all business disciplines, outsourcing vendors, and external suppliers to define and implement the Network roadmap. This position will also serve as lead to define and support service delivery and operational support standards for our Next Generation Operations, partnering with the global technology peer teams to meet service level requirements and resolve service delivery issues across the portfolio.
(S)/He will develop and execute new initiatives to simplify, standardize, optimize, and automate the network designs, tooling, and operations to reduce implementation cycle times, eliminate service downtime, optimize performance, and ensure that all security and compliance requirements are fully governed.
You’ll help support uptime and availability of production mission critical customer facing services distributed across multiple regions.
You’ll help to create more consistent, automated push button environments across all tiers, proactively test and tune all aspects of the infrastructure, monitor, and respond to system notifications and alerts and continually work to optimize and improve the performance, security, and reliability of our systems.
You will improve monitoring systems and tools, defining new KPI to proactive monitoring with existing and new tools and procedures to spot and deal with issues, detect performance problems, bottlenecks, and potential failures before they affect end users and Business.
You will be part of the 24x7 On call rotation shift to support escalations and troubleshooting.

KEY RESPONSIBILITIES

• Develop complex global distributed infrastructure monitoring, management, and automation solutions to manage our global network.
• Lead design, write, and build tools to improve the reliability, availability, and scalability of Datacenter/Cloud Networks, and Corporate Networks.
• Serve as technical lead to design new tools to monitor and smart alerts that help discover failures or issues before our customers.
• Improve service reliability through root cause analysis, blameless postmortems, and using code to prevent or respond to problem recurrence.
• Manage daily operations and ticketing to fulfil business and users’ service requests and incidents to meet SLA, ensuring compliance with Incident, Problem, Change and Knowledge Management.
• Provide some operational and emergency support but implement automations to reduce support and eliminate toil.
• Document, knowledge transfer and training to extend network infrastructure knowhow to the team.
  Qualifications: