Senior Network Consultant M/F

at  Inetum

MISSION

• This role creates trust by consulting business for IT services and solutions in own region for own area functions and own business processes.
• Maintain and improve business satisfaction and confidence in IT through effective, efficient and secure IT service delivery. Minimize the impact of service outages to avoid costs and penalties

FUNCTIONAL KNOWLEDGE

• Professional in Network Systems (CISCO, DELL, AVAYA, PRTG, APC
• Wireless Network, Local Network, Internet connectivity, Proxy (Z-Scaler), WAN connectivity (MPLS, Site-2-Site), Firewalls (Cisco ASA, Firepower)
• End-user VPN (Palo Alto, CISCO), Switches, Routers, Proxy, RADIUS, DHCP, DNS, Riverbed, SD WAN, WAN/LAN Security, Python
• Intermediate in Office productivity Software (MS Office / O365 Suite: Excel, Word, PowerPoint, Visio, Outlook); Asset & License Management Metrics (Microsoft, SAP, HFM, PDM Systems)

BUSINESS PROCESS KNOWLEDGE – NICE TO HAVE

• Intermediate in financial processes (Financials, IFRS/US-GAAP, local GAAP, Controlling, Treasury, Tax, Customs, Legal, Analytics, Corporate governance)
• Logistics processes (handling unit, operational logistics, customs, complaint management logistics, in-/outbound logistics, warehouse logistics, packaging/delivery)
• Production processes (daily scheduling of production, material resource planning (MRP), machine/prod. Maintenance)
• Sourcing processes (NPM /direct material, SRM processes, Supplier RFQ, Supplier Management, Order fulfillment)
• Basic Automotive Processes (JIT/JIS, Supply Chain, Delivery Order, Advanced Shipping, Invoicing)

MAIN RESPONSIBILITIES

• Responsible for building IT services
• Understanding the client’s business needs
• Providing advice on technology best practices.
• Planning a timeline for completion of projects.
• Business partnering for Business Process Owners/Managers
• Contribution to incident management and problem management

ADDITIONAL RESPONSIBILITIES

• Process management and governance for IT Service Operation
• Management of incidents, problems, access, events and request fulfillment
• Account for and streamline of operational services across business processes by driving continuous improvement (integration)
• Monitor external partners on operational level
• Responsible for crisis coping Service Level Fulfillment (operate by design)
• Contribute to establish a high-performance IT organization