Senior Network Support Engineer

at  Epam Systems

We are seeking a highly skilled and experienced Senior Network Support Engineer to join our team.
This individual will be responsible for providing advanced-level support for our global data network, serving as level 3 support for all network-related tasks and troubleshooting. The ideal candidate will design, develop, and deploy LAN/WAN network infrastructure and ensure its reliability and security.
If you are interested in this opportunity – apply!
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

REQUIREMENTS

• 3+ years of experience in a network support role
• CCNP Certification required
• B.A. Degree / B.S. Degree in a relevant field
• Azure/cloud-based networking expertise
• Experience with SDWAN, Cisco Firepower preferred
• Experience in troubleshooting complex network issues
• Proficiency in configuring and troubleshooting Cisco network devices
• Experience with Next Gen Firewalls, Cisco ISE, and wireless technologies
• Knowledge of routing protocols, LAN switching, and TCP/IP protocol suite
• Experience with network security practices
• Experience with firewall cloud services, Zscaler preferred
• Familiarity with applications such as SAP, Citrix, Portal, etc
• Strong communication and documentation skills
• Fluent English communication skills at a B2+ level

• Design, develop, and deploy LAN/WAN network infrastructure
• Provide 3rd level troubleshooting for all LAN/WAN alerts and issues
• Maintain all monitoring and reporting systems
• Produce and maintain documentation for all systems deployed
• Perform on-call duty for non-business hours support as per shift assignments
• Perform administrative tasks pertaining to time entry and status reporting
• Configure and install various network devices and services
• Perform network maintenance and system upgrades
• Monitor performance, system availability, and reliability
• Monitor system resource utilization, trending, and capacity planning
• Work within established configuration and change management policies
• Implement security tools, policies, and procedures
• Liaise with vendors and other IT personnel for problem resolution
• Maintain 24x7 availability for support
• Conduct technical trainings to internal resources