Senior Network Support Engineer | ThousandEyes Mexico City

at  Cisco Systems

WE’RE ALL FAMILIAR WITH THE TECHNOLOGY, BUT HAVE YOU EVER WONDERED HOW THE INTERNET ACTUALLY WORKS? AT THOUSANDEYES, WE SPEND EVERY DAY WORKING TO HELP CUSTOMERS UNDERSTAND THE GOTCHAS OF INTERNET-BASED SERVICE DELIVERY: HOW TO IDENTIFY PROBLEMS, HOW TO RESOLVE, AND HOW TO AVOID THEM IN THE FUTURE. OUR CUSTOMER ENGINEERING TEAM IS TASKED WITH EMPOWERING OUR CUSTOMERS WITH THOUSANDEYES TO EASE THEIR PERFORMANCE MONITORING PAINS.

If you enjoy variety in job responsibilities, this is the job for you. A day may involve helping a customer identify network loss in an undersea cable, diagnose the cause of a route leak impacting significant portions of internet traffic, scripting an approach to monitoring a website’s login flow, spinning up a lab environment to reproduce a strange set of behaviors seen in a customer’s environment, saving a company hours of bridge time during a significant outage impacting their infrastructure by finding the smoking-gun in a network outage, or simply helping someone understand the way that our applications work. The job is highly variable and requires both the ability to make data-driven decisions, and draw conclusions based on incomplete information. We’re looking for out-of-the-box thinkers who can complement and extend the already formidable talents of our Customer Enablement organization.
* We are looking for candidates who are already based in Mexico or Mexico City*

A STANDOUT “CUSTOMER FIRST” ATTITUDEBACHELOR’S DEGREE IN COMPUTER SCIENCE OR A RELATED FIELD, OR EQUIVALENT WORKING EXPERIENCEAT LEAST 5- 7 YEARS WORKING IN A CUSTOMER-FACING ROLEFIRM GRASP OF NETWORK AND APPLICATION PROTOCOLS (CISCO/JUNIPER CERTIFICATION STRONGLY PREFERRED - CCNA/DEVNET/JNCP, ETC. )EXPERIENCE WITH CLOUD/SAAS SOFTWARE PRODUCTS IS HIGHLY DESIRABLEFAMILIAR WITH CORE NETWORKING PRINCIPLES - TCP/IP, DNS, WEB TECHNOLOGIES, PROXIES AND VOIPWORKING KNOWLEDGE OF VIRTUALIZATION TECHNOLOGY - CONTAINERS, VIRTUALBOX, VMWARE, HYPERV, XENWORKING KNOWLEDGE IN SECURITY - AUTHENTICATION, PERMISSIONS, SSOKNOWLEDGE OF ONE COMPUTER LANGUAGES AND PROGRAMMING (JAVA, PYTHON, XML, RESTAPI) FRAMEWORKS DESIRABLEEXPERIENCE WITH THE ADMINISTRATION OF LINUX BASED OPERATIONS SYSTEMS A PLUSEXPERIENCE IN TECHNICAL WRITING IS A PLUSABILITY TO PRIORITIZE & COMPLETE TASKS IN A TIMELY FASHIONABILITY TO COMMUNICATE CLEARLY AND CONCISELY TO TECHNICAL AND NON-TECHNICAL USERSPROVEN TROUBLESHOOTING AND PROBLEM-SOLVING SKILLS

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That’s why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.
We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you’re interested in this work.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.