Senior Observability Engineer

at  Amwell

COMPANY DESCRIPTION

Amwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care.
Amwell provides a leading hybrid care enablement platform in the United States and globally, connecting and enabling providers, payers, patients, and innovators to deliver greater access to more affordable, higher quality care.
Amwell believes that hybrid care delivery will transform healthcare. The company offers a single, comprehensive platform to support all digital health needs from urgent to acute and post-acute care, as well as chronic care management and healthy living.
With nearly two decades of experience, Amwell powers the hybrid care of more than 55 health plans, which collectively represent more than 90 million covered lives, and many of the nation’s largest health systems, representing over 2,000 hospitals, have access to Amwell solutions.
For more information, please visit Amwell.com.

QUALIFICATIONS:

• 2+ year experience configuring, deploying, and maintaining ELK stacks
• 2+ years of experience software engineering, Dev/Ops and/or SRE
• Experience with development and deployment in a hosted cloud environment like AWS
• Experience with infrastructure-as-code (terraform, cdktf, hcl)
• Familiar with system performance optimization, scalability, architecture, and design concepts
• Proficiency with Java and/or NodeJS
• Proficiency in a shell scripting language
• Experience managing and responding to alerts and providing fast feedback
• Experience managing containers using Docker/Kubernetes
• Proficiency with SCM (Git)
• An ability to work well as part of a distributed team
• Passionate about observability in the healthcare/telemedicine domain

• Contribute to Elastic Cloud migration project
• Manage cloud infrastructure for the Observability platform
• Implement, maintain, and deploy performance monitoring tools covering application & infrastructure telemetry and logs, metric visualizations and alerting management
• Collaborate across teams to ensure our services and infrastructure are observable
• Collect, aggregate, and visualize system performance metrics to provide actionable insights
• Establish processes, tools, and practices for responding to critical issues in production systems
• Create and maintain documentation to ensure best practices are followed
• Ensure strict compliance with regulations such as HIPAA and PCI
• Develop tools and training to expedite teams gaining deeper insights into application performance and service health issues reducing their MTTD and MTTR