Senior Officer - Airport Services
at Flydubai
Dubai, دبي, United Arab Emirates -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 30 Apr, 2025 | Not Specified | 31 Jan, 2025 | 3 year(s) or above | English | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
QUALIFICATIONS:
- Bachelor’s Degree (3+ years)
- Fluent in English (other languages an advantage)
- Experience in airport operations, particularly in passenger services, baggage services, ground handling operations, dangerous goods regulations, and ramp handling.
- 5 - 7 years
Responsibilities:
MAIN OBJECTIVE OF ROLE:
- To provides support, leadership and coaching to the front-line staff engaged in ensuring the smooth and efficient processing of all passengers, ensuring the consistent application of the company’s commercial and safety and security standards, policies and procedures
KEY RESPONSIBILITIES:
- Organizes allocation of agents to check-in, Departures/Transfer, Ramp or Arrivals on a rotating basis and provide briefings on a shift by shift basis.
- Manages and controls manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline, and acting as supervisor in absence of same.
- Resolves customer problems and complaints while on duty and working with all departments including customer to provide resolutions.
- Monitors assigned area of passenger and ramp handling to achieve and maintain the highest customer service standards at check-in/boarding gate/ramp and arrivals.
- Ensures proper enforcement of flight opening/closure times, baggage policies, Credit Checks and documentation requirements.
- Liaises with NCC and GHA and organize staff to ensure timely commencement and close out of boarding process.
- Ensures safe passenger embarkation and disembarkation processes and monitor turn-round handling and baggage handling activities within company/regulatory safety and security regulations.
- Checks post-flight documents, telex, prepare reports and check sheet for accounting purposes.
- Monitors Service Partners/Providers performance against flydubai’s SLAs and ensure they are adhering to safety and security regulations and to flydubai processes and procedures.
- Liaises with all stakeholders and assists passengers in case of delays or disruption.
REQUIREMENT SUMMARY
Min:3.0Max:7.0 year(s)
Other Industry
Accounts / Finance / Tax / CS / Audit
Other
Graduate
Proficient
1
Dubai, United Arab Emirates