Senior Officer, Human Resources Operations

at  University of Ottawa

POSITION PURPOSE

Reporting to the Manager, Payroll and InfoHR, serves as an expert to whom internal and external clients can refer when they have questions about pay and employment eligibility requirements. Ensures that external clients (non-residents) comply with Immigration, Refugees and Citizenship Canada requirements and provides explanations to ensure they understand the regulations. Processes certain payroll correction requests submitted by faculties and services. Checks and processes certain requests submitted by various government organizations to ensure the accuracy of the information requested. Analyses and reviews payroll reports as part of pay processing to find and correct errors. Provides high-quality services to internal and external clients as the first point of contact of the compensation sector by explaining the policies, regulations and procedures that apply to compensation and collective agreements.

IN THIS ROLE, YOUR RESPONSIBILITIES WILL INCLUDE:

• Customer service: Provides comprehensive service to all University of Ottawa employees by working closely with faculties and services, as well as HR and payroll employees, to ensure that activities related to staff transfers and hiring run smoothly. Supports the information officer at the customer service counter in solving more complex, pay-related issues in order to provide high-quality service to employees who report in person.
• Information management: Analyzes and processes the personal, confidential information of University employees. Detects anomalies in the data, and follows up with those responsible, to keep the various HR databases and information systems updated. Checks the information submitted or produced by the faculties and services, and follows up as required to maintain the quality of the information received. Assists in updating the system by conducting tests according to the established plan, and adds new scenarios to this plan as needed.
• Project administration: Manages all phases of the University Health Insurance Plan (UHIP) process, and maintains the related databases to ensure the integrity of the data during daily operations and when producing reports.
• Electronic correspondence: Manages the customer feedback management system and acts as the resource person within the HR team for questions on using this system. Registers all interactions with clients in the system to ensure that the necessary follow-up is conducted and that statistical reports are produced to improve customer service.
• Management of online communications: Updates information about the payroll sector and InfoHR on the website.