Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
For more information, please visit: www.didiglobal.com/news

LI-Hybrid

Team Overview:
As the Senior Operations Analyst for User Experience, you will be responsible for ensuring exceptional user experiences. Your role is pivotal in collaborating with cross-functional teams and leveraging your strong analytical skills to improve the overall user experience.
Role Responsibilities:

• User Experience: Ensure a seamless and exceptional experience for users, addressing pain points and enhancing satisfaction.
• Data Analysis: Utilize analytical skills to interpret data, identify trends, and drive informed decisions that enhance user experience.
• Cross-Functional Collaboration: Work closely with product, marketing, and customer support teams to align strategies and achieve common goals.
• Operational Support: Assist in the daily operations, ensuring efficient and effective processes to support user experience.
• Creative Problem Solving: Innovate and implement solutions to operational challenges, enhancing the overall user journey.

Role Qualifications:

• Strong analytical skills with the ability to interpret data and drive data-driven decisions.
• Excellent problem-solving abilities.
• Creative thinker with a passion for enhancing user experiences.
• Ability to collaborate effectively with cross-functional teams.
• Excellent communication and interpersonal skills.

EEO Statement:

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone’s best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.