Senior Operation Manager

at  MAKINO JEM PTE LTD

Job Description & Responsibilities

• Managing the regional operation with the direction of the Directors on day to day business of the outlets and regional profit and loss performance.
• Provide inspired leadership for the organization.
• Make important policy, planning and strategy decisions.
• Develop, implement and review operational policies and procedures.
• Assist HR with recruiting when necessary.
• Help promote a company culture that encourages top performance and high morale.
• Oversee budgeting, reporting, planning and auditing.
• Work with senior stakeholders.
• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
• Work with the board of directors to determine values and mission, and plan for short and long-term goals.
• Identify and address problems and opportunities for the company.
• Support worker communication with the management team.

Outlets Management

• Outlet sales budget (or target) management; and management of KPIs.
• Outlet cost control: Labour cost, food cost, operating cost; e.g. utilities, disposable products and others.
• Improving on outlet operation flow and SOP manual.
• Improving on outlet promotion and marketing activities.
• Well versed in menu and operations, train and lead the team to achieve higher performance.
• Handling or dealing with customer feedback, complaint and comment in a professional way.

People Management

• Involving team members recruitment and hiring.
• Conduct and review training such as orientation, on the job training (OJT) and others.
• Monitor team members’ training progress and performance evaluation.

Other

• Plan and conduct monthly outlet meeting with target and action plan.
• Monthly outlet performance analysis and audit, analysis and action plan.
• Ensure outlets compliance with all relevant regulation and legislation, e.g. labour laws, hygiene standards, licenses for business, liquor and others.

• Managing the regional operation with the direction of the Directors on day to day business of the outlets and regional profit and loss performance.
• Provide inspired leadership for the organization.
• Make important policy, planning and strategy decisions.
• Develop, implement and review operational policies and procedures.
• Assist HR with recruiting when necessary.
• Help promote a company culture that encourages top performance and high morale.
• Oversee budgeting, reporting, planning and auditing.
• Work with senior stakeholders.
• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
• Work with the board of directors to determine values and mission, and plan for short and long-term goals.
• Identify and address problems and opportunities for the company.
• Support worker communication with the management team