Senior Operational Resilience Manager

at  Payuk

SENIOR OPERATIONAL RESILIENCE MANAGER, HYBRID, PERMANENT, LONDON

The purpose of the role is to provide oversight over Pay.UK’s Resilience Framework (including Operational Resilience, Business Continuity and Crisis Management), providing second line assurance that Pay.UK are delivering against the requirements of the BoE regulation. They will work in conjunction with the first line of defence senior leadership teams as well as resilience and continuity teams across the organisation to ensure the Important Business Services are reviewed, mapped and assessed along with providing evidence of increased operational resilience. They will develop and implement the business continuity plan for Pay.UK, building organisational resilience and capability for adequate response and recovery in such disruptions. The role will also oversee the resilience risks of third parties within the payments ecosystem, and ensure operational resilience requirements are met. They will work closely with other members of the CRO Function leadership team to ensure the required third party due diligence is completed.

KEY ACCOUNTABILITIES

• To promote the development, maturity and implementation of the Resilience Framework across Pay.UK, with consideration to its role as systemic risk manager, PSO, and FMI.
• To support and influence the business in the transition to and embedding of operational resilience in line with the Bank of England Operational Resilience Policy.
• Fully integrate Operational Resilience, Business Continuity and Crisis Management into all business and operational processes through the development of quality management systems and collaboration with internal and external stakeholders, including the critical national infrastructure (CNI) provide.
• Provide subject matter expertise and guidance to Pay.UK on Operational Resilience, Business Continuity and Crisis Management across the organisation.
• Increase awareness of Operational Resilience, Business Continuity and Crisis Management across Pay.UK by leading the development and implementation of targeted and blended learning programs, awareness campaigns, and by other means.
• Develop, maintain and implement the Business Continuity and Crisis Management plans for Pay.UK commensurate with regulatory requirements and industry best practise, ensuring response and recovery strategies align to Operational Resilience impact tolerances for our identified Important Business Services.
• Provide support to the Technology Continuity team in developing the requirements and reporting of IT Disaster Recovery programmes.
• Act as SME advisor for incident response and Crisis Management, facilitating crisis meetings, conducting post incident debriefs, reporting and agreeing remediation action plans.
• Oversee and administer all Pay.UK Operational Resilience and Business Continuity Continuity forums and associated subcommittees, including the validation of management information, reporting and business intelligence that informs Pay.UK’s reporting requirements.
• Attend industry events, as required, drawing on professional networks and institutions to help inform Pay.UK’s, Operational Resilience, and Risk activity.
• Ensure appropriate and pro-active relationships are established and maintained with key stakeholders along with corresponding Resilience functions within Participant Banks, Key Suppliers and other Payment Schemes.
• Assist in all aspects of risk identification, escalation and treatment e.g. third party / supplier risk. Confident to deliver on assigned risks and advising the business of remediation as required.
• Liaise and work closely with the Operational Risk, Security & Technology Risk teams to ensure a coordinated approach to third parties across the boundaries of operational resilience, including business continuity and crisis management. Proactively working to reduce the likelihood of disruption to key services from third party control failures.
• Work collaboratively with the business to support the identification and understanding of the changing risk environment in relation to operational resilience, third parties and concentration risk, and agree appropriate risk mitigation.
• Ensure appropriate and pro-active relationships are established and maintained with key stakeholders along with corresponding TPRM functions within Participants, Key Suppliers and other Payment Schemes.

SKILLS, EXPERIENCE & QUALIFICATIONS

• Significant experience in 2LoD Financial Services operational resilience ideally supported by extensive payments industry knowledge.
• In depth understanding and practical application of the Bank of England policy for Operational Resilience as it relates to Pay.UK as an FMI.
• CBCI or MBCI professional accreditation or evidenced work experience
• in a role/s that operates at this level of expertise.
• Experience in providing business continuity, crisis and incident management advice at an organisation level.
• Demonstrable knowledge of industry standards and best practices in business continuity management.
• Demonstrable knowledge of industry standards and best practices in operational resilience
• Experience of maturing industry good practice Operational Resilience Frameworks.
• Knowledge and experience of implementing operational resilience tools.
• Ability to interface with senior stakeholders effectively to establish relationships and become a trusted advisor.
• Confident Operational Resilience, Business Continuity and Crisis management SME, able to simplify complex resilience data to advise and implement recommendations to Pay.UK Senior Management.
• Ability to produce Board and Executive level risk reports.
• An ability to apply technical knowledge in a practical and balanced manner.
• Independently minded and able to challenge constructively and professionally.
  At Pay.UK, we value diversity and inclusivity. Research has shown that candidates from underrepresented groups may hesitate to apply unless they meet all the requirements listed. We encourage all qualified candidates to apply, regardless of how closely their skills and experience match the requirements. We are committed to supporting accessibility needs and creating a welcoming environment for all employees. Become part of our team and contribute to the creation of an inclusive work environment that values everyone’s unique input.

ABOUT US

Pay.UK maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a day-to-day basis.
From Bacs to Faster Payments and cheques – we act as the single operator for all UK retail payments. We put the needs of consumers and businesses at the heart of everything we do, working in the public interest to ensure that the systems the country relies on for its banking transactions are safe, open, innovative and resilient.
Our payment systems underpin the services that enable funds to be transferred between people and institutions. In 2023, the UK’s retail payment systems processed 11.4 billion transactions worth £9.3 trillion through Bacs Direct Credit, Direct Debit, Faster Payments, and cheques, and our Current Account Switch Service has facilitated over 10.2 million switches since its launch in 2013.
Every day, people and businesses use the services we provide to get their salaries, pay their bills and make online and mobile banking payments. Our vision for the future is to enable a vibrant economy, with Pay.UK delivering the best-in-class payment infrastructure and standards for the benefit of consumers and businesses nationwide.

Please refer the Job description for details