Senior Operations Analyst, Data Services

at  TD Bank

JOB ACCOUNTABILITIES:

• Liaise closely with internal stakeholders (eg. Sales and Trading desks, Settlements) to ensure client accounts and SSIs are set up and maintained accurately across source systems.
• Liaise with external clients to conduct SSI callbacks in a timely manner.
• Process, manage and maintain Credit Data in various systems for new and existing clients, including Credit Limit Maintenance.
• Conduct daily cleansing, analysis and maintenance of MVP data in the Asset Control system and for the accuracy of the same data within the source systems.
• Ensure instruments are set up accurately on TD Securities source systems in a timely manner.
• Contribute to business objectives for operational excellence - Provide accurate and thorough analysis of key process drivers, root/systemic causes of cross functional operational issues, interpret findings and make recommendations.
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• Lead work streams by acting as a project lead/ subject matter expert for small-scale initiatives in the Data Enablement space in accordance with Project Management methodologies.

• Provide training to team members on best practices and processes as well as guide junior staff for the completion of business-as-usual functions.
• Ensure internal control processes are adequate and documented appropriately.
• Actively participate in developing, testing and implementing new or enhanced processes and other process improvement initiatives.
• Conduct Business Acceptance Tests for system upgrades and patch releases.
• Work with manager to escalate known issues to the appropriate business partner and/technology partner.
• Assist manager to ensure distribution of work and management of team mailbox are efficiently handled and prioritized to ensure quality and efficiency.Contribute to the production of consolidated or aggregated reporting as appropriate.

CANDIDATE REQUIREMENTS:

• At least 5 years of SSI/Client/Credit Reference Data experience in a middle or back-office function with reporting responsibilities and exposure to various traded securities and derivative products
• Sound knowledge and understanding of trading businesses and understanding of the operating environment, business processes and procedures, and the transaction lifecycle for Client Data Services as it relates to all businesses supported (e.g., Enterprise Distribution, Fixed Income, Institutional Equities, Corporate Lending, etc.);
• Experience with Project Management/ project work would be an asset.
• Exposure to operational metrics and emerging regulations would be an asset.
• Demonstrate excellent organizational, problem-solving, interpersonal, leadership and time management skills.
• Ability to prioritize multiple tasks and deliver results in a fast-paced environment.
• Ability to work individually as well as part of a team.
• Excellent analytical skills.
• Excellent interpersonal skills both verbally and written
• Ability to adhere to strict deadlines and handle high volumes of work in a demanding environment.
• Strong knowledge of Microsoft Excel.
• BBG and Reuters knowledge would be an asset.
• Willing to work shifts (9 to 6pm OR 12 to 9pm and on Public Holidays.

WHO WE ARE

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

The Data Services team supports all business divisions located in Singapore (Foreign Exchange, International Fixed Income, Funding, Global Precious Metals, Trade Finance and Equity Derivatives), on a cross functional basis, by performing the setting up and handling of client data, credit lines, settlement instructions (SSI’s), inventories and security data, and also the uploading and managing of market data. We play a key role in ensuring that the Global Data Control team, operate effectively, under a Global Delivery Model (GDM).
The primary accountability of the role is to perform daily BAU within the Client Enablement, Credit Reference Data, and Market Data space. You will also be required to support and enhance processes to improve efficiency and provide guidance to junior staff.