Senior Operations Content and Knowledge Manager

at  SumUp

SENIOR OPERATIONS CONTENT AND KNOWLEDGE MANAGER

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!
The Content and Knowledge Management team in Operations is dedicated to enhancing Customer experience through knowledge sharing. We’re seeking a Senior Knowledge and Content Manager to join us. This role involves creating and implementing content initiatives, supported by a Lead/Coordinator, to enrich internal and external knowledge. The ideal candidate will excel in project management, strategic thinking, and content management systems to drive continuous improvement and innovation.

WHAT YOU’LL BE DOING:

• Oversee the creation, editing, and curation of high-quality content across various platforms and channels
• Establish and maintain a solid framework with stakeholders to understand and align with other tribes/departments’ strategies
• Coach and assist Junior and specialist team members in business, content creation, and project management
• Apply theoretical knowledge within the domain and conduct ongoing research to enhance expertise and content quality. Initiate content strategies based on data analysis
• Help coordinate business-as-usual tasks across team members and step in to manage projects and initiatives
• Independently handle complex projects/tasks, taking full ownership and comfortably delegating tasks
• Define new content requirements based on documentation from Change Management, SMEs, PMs, and other stakeholders

YOU’LL BE GREAT FOR THIS ROLE IF:

• You have excellent written and verbal communication skills in English - you are able to articulate and deliver opinions clearly and with confidence
• You’re enthusiastic about content creation and sharing knowledge with others
• You can create simple and easy-to-follow documentation sets from complicated processes
• You are highly organised and detail-oriented and can prioritise multiple projects and tasks
• You have built remarkable interpersonal skills and you’re willing to learn and develop
• You can observe, learn and take ownership in a fast-paced and ever-changing environment
• You have a good knowledge of SumUp products, features and tools