Senior Operations Manager

at  British Private Equity and Venture Capital Association

An exciting opportunity has arisen to join the BVCA in the newly created Senior Operations Manager role.
As the right hand person to the COO, this varied role will appeal to someone who enjoys no day being the same and is happy to roll up their sleeves whilst also contributing to the strategy of the department.
You will be responsible for leading a team and delivering the daily internal operations of the BVCA ranging from managing the IT MSP, Cyber and digital project management; facilities and office management; sourcing, negotiating and managing suppliers; ensuring the BVCA is compliant with current H&S legislation; as well as having responsibility for operational projects.
Key projects will vary each year with current projects including exploring AI roll out, introducing an internal Intranet, assessing the feasibility and readiness for an Office Move and working with our IT consultant to develop a roadmap for enhanced cyber security.
You’ll ensure our operations run smoothly and the Association is fit for the current operating environment as well as future proofed and be involved in strategic projects that are key to the Association.
A strong, personable, proactive team manager this role will suit someone with a drive to deliver outcomes, who enjoys enhancing the status quo and has a willingness to roll their sleeves up to get involved where needed.

• Identify and lead the implementation of technology solutions throughout the organisation
• Oversee the IT managed service provider and deployment of IT hardware and determine and monitor appropriate service levels
• Work with our IT consultant to develop a cyber road map, deliver enhancements and report on progress
• Champion our cybersecurity initiatives, ensuring the protection of our operations, data and technologies in alignment with UK-specific cybersecurity standards and framework
• Collaborate with other departments to ensure digital best practice across the Association
• Assess the feasibility and readiness for an Office Move and if deemed necessary be the key point of contact for lawyer, fit out companies and property agents
• Through the team, deliver enhancements to the office that support Hybrid working
• Responsible for Health & Safety compliance, procedures and training for the company
• Run tenders, evaluate bids and make recommendations, based on commercial and technical factors for office related services
• In conjunction with the Legal, Risk and Compliance Manager, negotiate, agree and manage contracts and relations with customers, vendors, partners and other stakeholders in and monitor the quality of service provided
• Input into Operations strategy and plans; using your working knowledge of the BVCA strategy, annual plans and key projects across the BVCA to ensure the operations department and objectives are designed to meet these needs
• Oversee and maintain a budget to help the BVCA optimise costs and benefits and ensure proper submission of invoices and record keeping of costs incurred and forecasted
• Responsible for overseeing GDPR within the Operations department
• Key point of contact in escalation process eg GDPR, Cyber incident, security incident etc
• Implement the BVCA’s ESG strategy with the support of the wider team.
• Manage a team of two; Office Manager and Receptionist/Office Assistant to build a culture of business focused support and proactive engagement within the office working environment in a warm and friendly way
• Report on operational performance, including determining and producing weekly KPIs providing commentary where required
• Support other Teams or departments with additional expertise and delivery of projects and other work
• Manage the team to deal with any Operational matters ranging from Insurance claims to facilities issues