Senior Operations Manager

at  McMillan Shakespeare Group

Senior Operations Manager
At MMS, our purpose is clear: To make a difference to people’s lives. Guided by this commitment, we offer tailored solutions to clients and customers across our businesses in Australia and New Zealand. Our vision is to be your trusted partner, simplifying complexities and turning challenges into opportunities. Our diverse services - from salary packaging and fleet management to disability support - aim to enhance your financial wellbeing and empower your aspirations.
Through our subsidiaries, we offer a breadth of services and expertise designed to responsibly deliver superior long-term value to our clients and customers, which includes Federal and State governments and some of the largest public and private sector health and charitable organisations.
An exciting leadership role has arisen in our Plan & Support Services (PSS) business to work across Plan Partners and Plan Tracker - both trusted partners in the management of NDIS (National Disability Insurance Scheme) plans and support coordination.

YOUR SENIOR OPERATIONS MANAGER ROLE CAN BE CONDUCTED FROM MELBOURNE, BRISBANE OR SYDNEY.

Your Senior Operations Manager role will be responsible for overseeing the strategic direction and operational execution of the Customer Care and Accounts Teams and have direct accountability for leading Operational Managers to drive operational efficiency and service excellence aligned to NDIS participant goals.