Senior Operations Manager

at  NRT Bus Inc

NRT Bus, Inc.
We are seeking a Senior Operations Manager who will oversee all operational aspects of a multi-service, fast-paced operating environment. This position will manage an annual revenue of $15M+, 200+ drivers, 400+ daily routes, 250+ vehicles, dual service, possible remote lots, and 4-6 Transportation Coordinators.

ABOUT YOU - THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING SKILLS AND EXPERIENCE TO POSITIVELY IMPACT THE LIVES OF CHILDREN IN YOUR COMMUNITY BY PROVIDING MOBILITY WITHOUT LIMITS.

• Bachelor’s degree or equivalent work experience in operations management, business administration, or related field.
• 5+ years of progressive work experience in a fast-paced environment
• Management of hourly staff, and responsible for managing metrics.
• Proficient experience in the use of Microsoft Office.
• Maintain a good driving record and enjoy working in an environment that is 100% committed to supporting our students.
• Self-motivated, show initiative and have a strong work ethic.
• Must be comfortable with early-morning hours.
• Exhibit strong leadership skills and can successfully supervise and direct teams.
• Effective customer service and conflict resolution skills.
• Must be detail-oriented and like solving problems.
• Maintain a very high standard of accuracy and confidentiality.
• Must show ‘grace under pressure during extremely busy times.

• Serve as the primary contact to the school districts and ensure strong collaborative relationships with key stakeholders in the school districts.
• Effective and frequent communication with staff ensures employees have available resources to meet the daily operational task successfully.
• Partners with safety leaders to establish and maintain a ‘safety-first’ culture.
• Daily, weekly, and monthly review of key operational metrics.
• Interview, hire, and train new transportation coordinators/supervisors.
• Identify and cultivate a pipeline of internal talent for next-level positions.
• Prepare monthly work schedules.
• Maintain appropriate staffing levels for drivers and monitors by driving a positive work culture.
• Ensure all employees have proper certifications, training, and licensing.
• Work with fleet maintenance to keep vans and buses operational and safe.
• Review and prepare billing and payroll each month.