Senior Operations Manager - Ottawa

at  OMS Royal Drugs

Our Mission:
Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Specializing in long term care, assisted living, retirement and home health care. Ontario Medical Supply is partnered for success with Royal Drugs. Royal Drugs is a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Together, we work towards supporting optimal health outcomes and better quality of life.
Come Join Our Team!
Purpose:
The Senior Operations Manager provides leadership and direction to our various Warehouse teams, including Delivery, Dispatch and Mobility Services. This role is responsible for ensuring operational excellence to achieve and contribute to the satisfaction and retention of the customers we serve, as well as contribute to and support growth of the Ontario Medical Supply Inc. (OMS) line of business.
Location: Ontario Medical Supply, Ottawa, ON
Reports to: VP, Operations
No. of Positions: 1

SKILLS:

• Excellent communication skills, both verbal and written
• Demonstrated leadership and management of multiple employee groups
• Demonstrated ability to effectively drive initiatives
• Excellent interpersonal skills and a collaborative leadership style
• Demonstrated commitment to high professional ethical standards
• Excels at operating in a fast-paced environment
• Ability to delegate responsibilities appropriately and effectively
• Ability to remain organized and prioritize competing responsibilities
  Human Resources:
  While we thank you for your interest, only select applicants will be contacted regarding the position.
  Ontario Medical Supply is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted

• Contribute to short and long-term business planning and overall business strategy as a member of the management team, and drive related initiatives within the team
• Provide leadership, mentorship and coaching to a team of direct and indirect reports
• Develop and manage departmental budgets, performance indicators, operational targets, and financial goals in coordination with Finance and the Senior Management team, including but not limited to labor, expense control, inventory control and purchasing
• Identify and recommend growth initiatives within in the department
• Develop and implement best practices, processes and policies to support the overall business strategy, including but not limited to operational systems, reporting, information sharing and workflow
• Monitor process, procedural and policy to ensure requirements are met, as well as hold each team accountable for compliance through regular reporting, auditing and follow-up
• Contribute to ensuring company policy, procedure and practices are compliant with International Standards Organization (ISO) requirements, where applicable
• Ensure departments are effectively and efficiently coordinating and communicating with one another as well as with other key departments across the organization
• Manage the pick, pack, ship processes
• Coordinate and supervise departmental activities to achieve desired objectives
• Measure customer service levels, and execute measures to improve customer experience and satisfaction
• Optimize inventory and purchasing activities in cooperation with the Manager, Inventory & Purchasing
• Coordinate and supervise inventory counts as required
• Coordinate and supervise departmental billing including pending batches, follow-up and maintenance
• Perform employee recruitment, selection, onboarding activities
• Perform talent review, succession planning and resource planning activities
• Responsible for employee performance, including performance appraisals (probation, annual) as well as carrying out an appropriate level of feedback, developmental, coaching and disciplinary activities
• Hold regular team meetings to ensure appropriate level of communication is provided to the various employee groups
• Maintain awareness of the industry, its environment and opportunities
• Actively promote positive external perception of the busines