Senior Operations Manager

at  Trowers Hamlins LLP

Location/s
London, Birmingham, Exeter, Manchester
Experience Level
Intermediate
Term
Permanent
Working Hours
Full Time
Practice Area / Department
Business Support - Operations
Trowers & Hamlins is a City-led, international and national law firm with over 180 partners and 1000 staff. With offices across the UK, Middle East and Far East. Our global footprint is further enhanced by our strategic partnership with Interlaw which works to facilitate our management of multi-jurisdictional matters. We have leading practices in Corporate, Litigation, Tax, Banking and Finance, Real Estate and Private Wealth.
We’ve always been proud of our natural commitment to equity, diversity and inclusion and value the variety of our partnership. We are different and we believe it is our people that make us unique. We expect and respect that you and your talents are too. Our strategic direction is shaped by a desire to grow our business in a way that is responsible and sustainable and has the principles of ESG at its core, guiding the way we operate firmwide.
Job Advert Description

This role is perfect for a candidate who will be able to inherent a degree of flexibility that is required for this role. As well as monthly travel to all our UK offices. This role will evolve and duties may be added to or amended over time. See below what you will be doing:

• Management of Office Managers in the Regional Offices and liaison with Support Services Directors
• Coordination with Office Managers in the International and UK offices on consistent delivery of Operations services
• Liaison with support teams on the design, development and implantation of new systems and processes
• Assistance with planning and logistics of deployment of new systems and technology changes
• Oversight of Operations budgets for Regional and International offices
• Liaison with Marketing department on procedures for booking, planning and supporting Marketing event in the regional offices
• Oversight of adherence to GDPR regulations and best practice
• Oversight of operational procedures for Starters, Leavers, trainees and Family leave. Will include H&S Induction for all staff
• Managing the relationship with Building Management and other tenants where applicable

For this role you will need to have:

• Operations Manager experience within a professional services environment (essential)
• Experience in a law firm (desirable)
• Good leadership and people management skills
• Flexibility and commitment
• Ability to prioritise work effectively and meet deadlines
• An ability to operate autonomously with minimum supervision

But it is not all about experience and qualifications, we are also looking for someone who:

• Is a strong team player
• Has drive and enthusiasm
• Is responsible and reliable individual
• Has a positive and proactive attitude
• Has the ability to use initiative

Our benefits include, an annual bonus scheme, GPP Pension Scheme with Aviva. We also offer Private Medical Insurance, (currently with Vitality Health) after 6 months of employment, which include discounted gym memberships, free cinema tickets, health assessments and much more.
Trowers & Hamlins is an equal opportunities employer and values equity, diversity and inclusion. All applications will be considered on merit and the applicant’s suitability to meet the requirements of the role and will be treated equally irrespective of Ethnicity, Gender (including Trans and non-binary) Race, Disability, Religion and sexual orientation.
If you require any further information on any of our vacancies or would like to discuss any adjustments or additional support that you might need either during the recruitment process or after the offer stage, please feel free to contact our recruitment team on recruit@trowers.com
As part of our firm recruitment policy our candidates are subject to employment screening background checks. These checks include personal details, education and employment history, professional qualifications and credit and criminal checks as appropriate

This role is perfect for a candidate who will be able to inherent a degree of flexibility that is required for this role. As well as monthly travel to all our UK offices. This role will evolve and duties may be added to or amended over time. See below what you will be doing:

• Management of Office Managers in the Regional Offices and liaison with Support Services Directors
• Coordination with Office Managers in the International and UK offices on consistent delivery of Operations services
• Liaison with support teams on the design, development and implantation of new systems and processes
• Assistance with planning and logistics of deployment of new systems and technology changes
• Oversight of Operations budgets for Regional and International offices
• Liaison with Marketing department on procedures for booking, planning and supporting Marketing event in the regional offices
• Oversight of adherence to GDPR regulations and best practice
• Oversight of operational procedures for Starters, Leavers, trainees and Family leave. Will include H&S Induction for all staff
• Managing the relationship with Building Management and other tenants where applicabl

For this role you will need to have:

• Operations Manager experience within a professional services environment (essential)
• Experience in a law firm (desirable)
• Good leadership and people management skills
• Flexibility and commitment
• Ability to prioritise work effectively and meet deadlines
• An ability to operate autonomously with minimum supervisio