SENIOR OPERATIONS OFFICER

at  SA Government ATTORNEYGENERALS DEPARTMENT

ATTORNEY-GENERAL’S DEPARTMENT

Job reference: 646194
Location: 5000 - ADELAIDE
Job status: Long Term Contract
Eligibility: Open to Everyone
Classification: ASO4
Salary Range: $76,561-80,256
Duration: Up to 12 months
Vacancy Type: Full Time
Number of Positions Available: 1
Closing Date: 11:30 PM, Tuesday 28 January 2025

ABOUT THE OPPORTUNITY

The Senior Operations Officer is responsible for providing a specialist assessment service in the administration of Occupational Licensing in accordance with the relevant legislation. Reporting to a team leader, the Senior Operations Officer will support their team as an escalation point for complex customer queries and complaints. The role will also be monitoring workflows and team output and providing scheduled and ad-hoc training and coaching to their team. We are seeking applicants who:

• Can demonstrate leadership skills in a team and can provide direction and motivate others to work toward a common goal.
• Can problem-solve, think creatively, and show initiative in a complex customer service or administrative environment.
• Have a strong attention to detail and can make informed, well researched and thorough assessments, recommendations and decisions.
• Can adapt their written and verbal communication to a wide range of audiences and customers in a heightened state.
• Are equally comfortable working independently and in a team.
• Have strong organisation and prioritisation skills in an environment of constantly competing priorities.

ABOUT THE BUSINESS

The Attorney-General’s Department (AGD) provides a range of legal, regulatory and other services for the government and people of South Australia. Employing around 1700 staff, AGD promotes justice by protecting people’s rights, holding people to account according to the law, improving safety and contributing to an efficient and fair justice system.
Consumer and Business Services (CBS) is a division of the Attorney-General’s Department and is responsible for protecting consumers, supporting and regulating businesses and recording significant life events for South Australians. CBS is customer focused and flexible in its activities, providing accessible information and services.
The Licensing Branch provides an essential service to South Australian’s seeking to register, renew or obtain information on Occupational Licenses.
The Senior Operations Officer operates within a complex and changing environment and is required to exercise judgement and decision making in an autonomous role.
For more information about the Attorney-General’s Department and Consumer and Business Services, please visit https://www.agd.sa.gov.au/ and https://www.cbs.sa.gov.au/

• Can demonstrate leadership skills in a team and can provide direction and motivate others to work toward a common goal.
• Can problem-solve, think creatively, and show initiative in a complex customer service or administrative environment.
• Have a strong attention to detail and can make informed, well researched and thorough assessments, recommendations and decisions.
• Can adapt their written and verbal communication to a wide range of audiences and customers in a heightened state.
• Are equally comfortable working independently and in a team.
• Have strong organisation and prioritisation skills in an environment of constantly competing priorities