Senior Oracle EBS/Cloud Service Delivery Manager

at  Version 1

Company Description
Version 1’s market- leading Enterprise Applications Practice specialises in Finance, Supply Chain, HR, and Payroll Solutions with over 650 Oracle Specialists across the UK, Ireland, US, Australia, India and Slovenia.
We deliver consulting and managed services to transform and optimise ways of working for more than 230 customers through the provision of specialist knowledge right across the Oracle product stack – Oracle Fusion Cloud for ERP, HCM and EPM, eBusiness Suite, JD Edwards, Peoplesoft and Hyperion, not to mention extensive expertise in Analytics, Infrastructure, and Integration.
We have grown both organically and through acquisition, with our most recent acquisition of EPM and Analytics experts Qubix bringing 170 specialists to our team.

We have an exciting growth strategy that will see further rapid growth and an opportunity to drive value for our customers into 2024 and beyond.

• UK & Ireland’s premier Oracle, Microsoft & AWS partner
• Market leader in Oracle ERP and Cloud Applications
• Consulting, implementation, and support services
• 3400+ strong, €347m/£302m revenue business
• ERP Partner of the Year & 10 years as GPTW to work in Ireland & UK

Job Description
The success of the role of the Service Delivery Manager is built on the ‘Trust’ relationship between them and their clients.
The result of this relationship is a customer with high satisfaction scores and engaged Version 1 staff, which should then translate into excellent financial performance.
Version 1 is looking for an experienced Oracle ERP Service Delivery Manager with excellent people management skills to join its Aspire Managed Service Practice.
ASPIRE is a differentiated value-led approach to Managed Services that relentlessly seeks to make a real difference to our customers business, it places continuous improvement, value, and business innovation at the heart of everything we do. ASPIRE is one of our strategic pillars for 2024 and Service Delivery is key to its success.
You will have responsibility for several Oracle EBS/Cloud Customers. You must demonstrate an ability to build and maintain solid relationships with our customers in order to consistently deliver high satisfaction ratings.
You must also be able to demonstrate solid commercial and business acumen and a track record in maximising financial performance and efficiency.

ESSENTIAL SKILLS:

• You will have experience in delivering Customer First outcomes and will understand the challenges in delivering transformational change involving ERP systems. Skills such as the ability to inspire and drive teams, commercial acumen and leading on bids for delivery, ability to ask tough questions, curiosity and willingness to learn are regarded as more important in this role than a deep understanding of Oracle ERP.
• Strong leadership and decision-making skills
• Strong analytical skills
• Strong track record in driving revenue opportunities
• Demonstrated ability to work within a process driven environment
• Resource Management experience: performance management, workload distribution, team development, knowledge management (People)
• Forecasting: Monthly forecasting on gross profit accounting for team costs, recurring and additional project revenues and costs (Financials)
• Effective verbal and written communication skills (People, Customer)
• Self-starter. Can take on assignments, driving through contacting the appropriate parties to get them done and escalate when progress is impeded.
• A team player and self-motivated, you must demonstrate a strong customer-centric ethos.
• Previous consultancy experience is a distinct advantage.
  Additional Information

• Reporting to the Head of Service Delivery
• Monthly and quarterly forecasting of team costs, and project revenues
• Agree strategy with Division Head(s) and Service Portfolio Manager(s)
• Determine number of technical leads required for effective team management
• Input to service design and support for service implementation
• Internal service reporting
• Achieve and maintaining standards for ISO20000 compliance across the team
• Explore and drive opportunities within existing customers for new/additional work
• Work with sales to develop new opportunities both with new and existing customers
• Service Reviews with Customers
• Identify resourcing issues
• Cross-team opportunities & support requirements
• Customer escalations or issues, problems, and requirements
• Achieve targets and improvement initiatives for customer satisfaction
• Manage business risk and knowledge to ensure business continuity
• Identify and progress Continual Service Improvement initiative
  Qualifications