Senior Partner Program Manager (f/m/d)*

at  Parloa

YOUR MISSION:

Parloa is the leading Conversational AI platform in the Contact Center Software Market, revolutionizing customer experience.
As the Senior Partner Program Manager at Parloa, you will be responsible for developing and managing scalable partner programs that align with our global strategy. This role requires you to create a structured framework that can be applied across different partner types and regions, ensuring consistent guidance and support. You will identify opportunities for operational excellence within our partner ecosystem, focusing on initiatives that drive revenue growth through collaborative projects. You will be tasked with scoping cross-functional projects related to partnerships, managing the requirements, ensuring successful implementation and tracking success/progress on a day-to-day basis.
Additionally, you will play a crucial role in enhancing the internal understanding of the importance and mechanics of partnerships across the organization. Your efforts will contribute to the continuous improvement of our partner relationships and the overall effectiveness of our partnership strategy.

WHY PARLOA?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

• Own Partner Programs: Responsible for setting the strategy, defining the plan, engaging with stakeholders, establishing success metrics, and developing reporting and analytics to track and understand program success.
• Maintain and Track Tools and Processes: Oversee and manage tools and processes that support revenue and growth through partners, an example as the Partnerships Dashboard, Partner Engagement Tracking, and the Partner Lead Registration Process.
• Support Partner Communication: Facilitate communication with partners, including updates on new product or feature launches, program changes, events, and other information that supports growth through partnerships.
• Manage Cross-Functional Initiatives: Drive and execute cross-functional initiatives that increase revenue/growth with and through partners, working with teams like Revenue Operations, Customer Experience, Marketing, and Product to ensure successful project implementation and alignment.
• Facilitate Communication & Documentation: Own communication channels to partners and manage internal and external documentation, ensuring clear and effective communication.