Senior Payment Research Processor- Fargo, ND

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

This is a cross-functional position that provides production support to multiple groups within Operations Services or enterprise wide. Executes a variety of routine tasks within multiple operational systems and interacts with multiple internal partners. Duties may include functions related to transaction processing, data entry, archiving, researching, machine troubleshooting and vendor/client interaction over the phone or email. May have direct contact with third-party vendors and/or external customers. Researches exceptions and escalate issues to management as appropriate. May have the opportunity to recommend and implement developed processing improvements within production. Certain positions will require the ability to move trays and carts of work, stand or sit for extended periods of time, and repetitive motions.

BASIC QUALIFICATIONS

• High school diploma or equivalent
• Four or more years of related work experience

PREFERRED SKILLS/EXPERIENCE

• Thorough knowledge of applicable bank and department policies, procedures, products and support systems
• Ability to identify/recommend process improvements
• Strong problem-solving skills including the ability to identify, research and resolve difficult and complex situations
• Proven commitment to high quality customer service
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Effective verbal and written communication skills

RESPONSIBILITIES INCLUDE:

• Contacting Government clients by phone and e-mail to assist in resolving account delinquencies
• Account reconciliation to determine the source of delinquencies or credit balances.
• Research and decision customer requests received via email, phone, and mail.
• Research payment posting issues, such as misapplieds, missing items, duplicate payments.
• Providing creative solutions toward improving current processes to enhance the customer experience.
• Work with both internal and external customers for payment issue resolution.
• Working on special projects as assigned by the department manager
• Process transactions for credit card involving DDA, Mortgage, Loans, and Adjustment Departments.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la