Senior Payments Settlement Specialist

at  VersaPay

ABOUT VERSAPAY \UD83D\UDE80

For growing businesses that need to accomplish more with less, Versapay’s Accounts Receivable Efficiency Suite simplifies the invoice-to-cash process by automating invoicing, facilitating B2B payments, and streamlining cash application with AI. Versapay integrates natively with top ERPs, while allowing businesses to collect with a self-serve payment portal and collaborate with customers and teammates to resolve what automation alone can’t. Owned by Great Hill Partners, Versapay’s employee base spans the U.S. and Canada with offices in Atlanta and Miami. With 10,000 customers and 5M+ companies transacting, Versapay facilitates 110M+ transactions and $170B+ in payments volume annually
Think you might be the next Veep to join? Read on!!

• Handle exception management for all Versapay payments products with a heavy focus on chargeback and ACH reject processes.
• Work within multiple complex systems and portals to research and resolve exceptions.
• Collaborate with external and internal partners to research and resolve payment processing issues and unreconciled items.
• Submit cases (Salesforce) for Support Team to contact merchants to act on ACH rejects and exceptions. Monitor case status to ensure exceptions are resolved timely and completely.
• Monitor and act on queues in CRM (Salesforce) and emails.
• Liaise with Support Team to investigate settlement inquiries from merchants.
• Apply best practices to ensure exceptions are resolved timely, completely and accurately.
• Enhance existing exception management standard operating procedures.
• Assist with daily settlement reconciliations.