Senior Payroll Customer Service Operator

at  Lancashire Teaching Hospitals NHS Foundation Trust

You will be responsible for providing second line supervision over CS Operators & Clerks with the Team Leaders. You will maintain service delivery through experienced service to our clients, in accordance with the Trust/Client Organisation Standing Financial Instructions, NHS Terms and Conditions of Service, Statutory/Pension Legislation, Contract & SLA and Internal Office Procedures.
You will be part of the Service Desk Team ensuring our client’s requirements are met as the first point of call of ELFS Payroll. You will manage your own workload along with assisting your peers collaboratively, you need a good ability to work closely with others. You will be required to work independently, using your own initiative to resolve problems and communicate solutions effectively. You may also need to cover as Team Leader to support the Service Desk Supervisor.
You will need demonstrate the following skills during interview process: -

Please refer the Job description for details