Senior Pension Analyst (100% remote)

at  Telus Health

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
The Senior Pension Analyst will work within a team that to provide quality client-focused administrative services for our Corporate clients.

Responsibilities

• Deliver excellent client ready work within the agreed timelines
• Keep track of workflow and provide teams with progress updates
• Make suggestions for improved processes and procedures for recurring client work
• Communicate with client teams, and clients where appropriate, using effective and clear written and oral communication
• Answer queries from clients, plan members and trustees, providing relevant information and appropriate follow-up
• Calculate or check benefits (retirement, termination, marriage breakdown, death) in accordance with plan rules and legislation
• Produce and check annual statements (verify member data, special groups, contributions and text) and any other relevant reports
• Keep client commitments, meet expectations and deadlines; recognizing different client requirements
• Perform other tasks that may be required (PAR and PA calculations, pension indexing, valuation data, etc.) - Involvement in invoicing process
• Provide training and guidance to other team members
• Participate in Mentorship program as a Mentor

Requirements

• Post-secondary education (preferably in Mathematics, Statistics, Actuarial Science)
• experience (completed retirement, termination and death calculations and experience with multi-employer pension plans)
• Knowledge of Defined Benefit pension plans and provincial pension and tax legislation
• Excellent analytical and mathematical skills
• Exceptional client service with strong professional acumen
• Excellent communication (oral and written) and organizational skills
• Advance proficiency in MS Office Suite (Word, Outlook); expert proficiency in Excel
• Dedicated team player, who demonstrates initiative and independence
• CEBS or PPAC an asset

A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process

• Deliver excellent client ready work within the agreed timelines
• Keep track of workflow and provide teams with progress updates
• Make suggestions for improved processes and procedures for recurring client work
• Communicate with client teams, and clients where appropriate, using effective and clear written and oral communication
• Answer queries from clients, plan members and trustees, providing relevant information and appropriate follow-up
• Calculate or check benefits (retirement, termination, marriage breakdown, death) in accordance with plan rules and legislation
• Produce and check annual statements (verify member data, special groups, contributions and text) and any other relevant reports
• Keep client commitments, meet expectations and deadlines; recognizing different client requirements
• Perform other tasks that may be required (PAR and PA calculations, pension indexing, valuation data, etc.) - Involvement in invoicing process
• Provide training and guidance to other team members
• Participate in Mentorship program as a Mento