Senior Performance Analyst

at  Government Digital Service

JOB SUMMARY

The Government Digital Service (GDS) exists to make the user experience of the government simple, consistent and welcoming for everyone. To do this, GDS builds, iterates and maintains digital tools and platforms that are part of everyday life in the UK; platforms like GOV.UK - the online home of government information and services.
We also work with departments to identify patterns, share learning and create change to make government more efficient.
We are recruiting Senior Performance Analysts for GOV.UK Publishing within GDS.

GOV.UK is an integral part of our national infrastructure. Millions of people visit daily for everything from registering a death to paying their taxes. But, we know GOV.UK can do more - and must do more - for its users. This is why we have growth at the heart of our plans. We want to grow our product offer, grow our user base, and grow our team. Specifically, we want to:

• grow GOV.UK to reach people when and where they need government information
• make GOV.UK more proactive in helping people
• evolve to match user expectations for new technologies

You can learn more about how this translates into delivery between now and 2025 here.
GOV.UK is the primary gateway to government, well established as one of the most recognisable digital services in the UK. Our aim is to be a welcoming front door for users, wherever their journey is taking them - and our publishing teams work hard to give people across government the necessary tools to make this happen. You can find out more about GOV.UK Publishing and our new strategy here.
At the heart of these ambitions is data. It is fundamental and foundational to everything GDS wants to achieve and only through transforming and accelerating the department’s relationship with it will we see the changes we need.

JOB DESCRIPTION

As a Senior Performance Analyst in GDS, you’ll be the lead voice for data and analysis within a multidisciplinary agile product team. You’ll be responsible for analysing user behaviours in government digital services and publishing applications. You’ll focus on digital (web and app) analytics but also work with data from other sources such as third-parties, surveys and user feedback. Your insights will drive prioritisation, helping product owners to focus on features that work best for users.

As a Senior Performance Analyst you’ll:

• provide leadership to product and service managers to identify what needs to be measured, develop hypotheses and test what success looks like
• own the management and development of analytical instrumentation and be responsible for accurate data collection implementation, to influence the product manager to make evidence-based decisions
• own and manage strategic work - e.g. community building and training; or analytics implementation policies for GOV.UK products; benchmarking and agreeing common performance indicators
• be proactive in working with other disciplines and datasets to enrich stories, for example
• lead the production of accurate, engaging and actionable analysis, using judgement to tell engaging stories with data, relevant to the appropriate audience (from ministers to junior colleagues)

Support the Analysis Community

• help provide leadership to the analysis community of practice, both within GDS and across government. Develop best practice and knowledge transfer of digital analysis principles and techniques to wider audiences and expand your own and others’ data analysis skills. Forge links with other analysis disciplines
• line manage colleagues within a matrix structure
• create and share examples of best practice in digital performance management across government

WHILST WE VALUE THE USE OF AI TECHNOLOGY TO ENHANCE OUR DAILY WORK, WE ALSO VALUE THE PERSONAL TOUCH AND URGE APPLICANTS TO WRITE RESPONSES WITHOUT THE USE OF AI TO EMPHASISE THEIR OWN UNIQUE EXPERIENCES.

Depending on how many applications we get, there might also be an extra stage before the video interview, for example a phone interview or a technical exercise.
In the event we receive a high volume of applications, we will conduct the initial sift against the lead criteria which is:
“Please describe your experience with digital analytics platforms, such as Google Analytics, Google Tag Manager and Google BigQuery or other APIs?”
In the Civil Service, we use Success Profiles to evaluate your skills and ability. This gives us the best possible chance of finding the right person for the job, increases performance and improves diversity and inclusivity. We’ll be assessing your technical abilities, skills, experience and behaviours that are relevant to this role.

For this role we’ll be assessing you against the following Civil Service Behaviours:

• Communicating and influencing
• Delivering at pace
• Working together
• Making effective decisions
• Leadership

We’ll also be assessing your experience and specialist technical skills against the following skills defined in the Government Digital and Data Profession Capability Framework for the Senior Performance Analyst role:

• Performance measurement
• Analysis and insight
• Working within constraints (performance analyst)
• Communicating analysis and insight

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

THIS ROLE IS BEING ADVERTISED WITH MANCHESTER OR BRISTOL AS A LOCATION. THERE IS AN EXCEPTION TO THIS, IF A CURRENT LONDON-BASED MEMBER OF STAFF FROM GDS APPLIES, AND IS SUCCESSFUL, THEY WOULD RETAIN THEIR LONDON BASE FOR PAY AND ALLOWANCE PURPOSES.

The standard selection process for roles at GDS consists of:

• a simple application screening process - We only ask for a CV and for you to answer 3 application questions.
• a 60 minute video interview - as part of the interview process you will be asked to prepare and deliver a presentation which will also contain a technical exercise. Details around the presentation will be provided to shortlisted candidates.

For this role we’ll be assessing you against the following Civil Service Behaviours:

• Communicating and influencing
• Delivering at pace
• Working together
• Making effective decisions
• Leadershi

We’ll also be assessing your experience and specialist technical skills against the following skills defined in the Government Digital and Data Profession Capability Framework for the Senior Performance Analyst role:

• Performance measurement
• Analysis and insight
• Working within constraints (performance analyst)
• Communicating analysis and insigh