Senior Performance Analyst

at  The Money and Pensions Service

HYBRID WORKING

We are seeking a Senior Performance Analyst to join our Digital Data Team. This role is integral to providing business insights through data analysis and involves collecting and interpreting performance data, developing performance dashboards, and providing actionable insights to stakeholders.
The successful candidate will align with our core values and have the ability to lead and manage complex projects and contribute to our performance analysis community. They are responsible for analysing performance data, identifying areas for improvement and optimisation, working with, Product Managers, technical experts, and enabling functions.

JOB DESCRIPTION

In this role you will be responsible for the following;

• Lead performance analytics workstreams from requirements gathering to testing and implementation within product delivery teams.
• Utilise a wide range of analytical tools and techniques to provide business insights.
• Develop and implement performance measurement frameworks, including Key Performance Indicators (KPIs).
• Conduct complex analysis and collaborate with cross-functional teams and analytical disciplines.
• Develop technical tools and techniques to aid in analysis.
• Ensure the accuracy, quality, and appropriate use of data and analysis.

you will need to demonstrate the following skills and experience;

• Digital and Performance Analysis – You must have extensive experience in the digital space and previously completed the set-up of consolidated data frameworks taking fragmented data sets from across channels and data sources.
• Analysis and Insights - Analyse and interpret key performance metrics and trends to inform decision-making. Develop performance dashboards and KPIs that align with business and operational goals and ensure accurate tracking of business outcomes.
• Communicating Analysis and Insights - Ability to turn complex data into compelling, clear and actionable stories. Present analysis and visualisations in clear ways to communicate complex messages and give recommendations.
• Performance Measurement - Lead the development of performance measurement frameworks and demonstrate a deep understanding of business goals and can turn these into tangible performance measures.
• Data-Driven Decision Making - Support decision-making by providing data-driven insights, helping to prioritize initiatives and define performance targets. Use advanced data analysis techniques to inform prioritization and identify opportunities for improvement.
• Understanding Analysis across the product lifecycle - Apply experience in multiple parts of the product life cycle. Identify the appropriate deliverables and engage the right people to meet them. Ability to work with other agile delivery disciplines throughout the product life cycle. Plan and proactively engage with the stakeholders at the appropriate stage of the project.
• Stakeholder Collaboration - Maintain and develop strong relationships with key stakeholders, ensuring that their performance needs are met, and expectations are managed. Ensure clear communication of performance insights and data across business units.
• Verification and validation of data and analysis - Set up a system to get data ready for use and specify how data should be cleansed and prepared. Able to bring data together from different sources and communicate the limitations of data. Peer-review colleagues’ outputs to ensure quality.
• Systems and Platform – Hands on experience or exposure with Adobe Analytics is essential. Experience with Adobe Client Data Layer (ACDL), PowerBi, CRM, CCaaS, Excel, Google Analytics and Brandwatch also desirable.

The Money and Pensions Service is based in Bedford and as a key employer in the town we work hard to ensure that we are an active part of the community. This is a great opportunity for you to join us in Bedford and to be an integral part of the Money and Pensions Service team.
We are already forging great relationships with Bedford Borough Council and other local organisations to ensure that we are an active part of the community and fully integrated to play our part in the Government’s “levelling-up” strategy. This is a wonderful opportunity for you to be one of the first colleagues to join us in Bedford and to be an integral part of helping us establish ourselves in the town.

At the heart of the Money and Pensions Service are our values – caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people in and around Bedford to come and work for us, but we need people who align themselves to our values: -

• CaringWe care about our colleagues and people whose lives we are here to transform.
• ConnectingWe will transform lives through our ability to make positive connections.
• TransformingWe are committed to transforming lives and make a positive societal impact.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

In this role you will be responsible for the following;

• Lead performance analytics workstreams from requirements gathering to testing and implementation within product delivery teams.
• Utilise a wide range of analytical tools and techniques to provide business insights.
• Develop and implement performance measurement frameworks, including Key Performance Indicators (KPIs).
• Conduct complex analysis and collaborate with cross-functional teams and analytical disciplines.
• Develop technical tools and techniques to aid in analysis.
• Ensure the accuracy, quality, and appropriate use of data and analysis