Senior Performance Manager

at  Department for Work and Pensions

JOB SUMMARY

Working towards sustainable futures. Championing diversity in the workplace. At the Department for Work and Pensions, it’s all in a day’s work. From HR to Finance, Policy to Communications, this is work that sustains and supports, where everyone’s voice is heard, and our customers are at the heart of everything we do. For a career packed with possibility, a comprehensive benefits package, where we live by our values and have the opportunity to improve the lives of people across the UK, look no further.
Supporting people who need it most. That’s our purpose. Start your own career today. Find out more and apply here:
As a Senior Performance Manager, you will be a national Employment provision lead, covering England and Wales.
As a member of the Employment Account Division (EAD) Senior Leadership team you will be required to support delivery of Contract Management and Partner Delivery (CMPD) and DWP aims, objectives and vision.
You will lead Senior Performance Management activities and provide support to the Grade 7 Provision Lead.
We welcome applications from candidates who demonstrate the key criteria detailed in the application.
DWP is looking to fill 1 role in Contract Management and Partner Delivery directorate. The role available can be based in.
Birkenhead Woodside Ferry Approach, Birkenhead, CH41 6DA.
Leicester Wellington Street, Leicester, LE1 6DS.
The role is suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need, but personal circumstances and other relevant circumstances will be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
This is a partnering role and there will be significant travel to visit provider sites and other CMPD and DWP sites as required.
The role includes Line Management responsibilities for the HEOs in an EAD Cluster including locations above.
Find out more here: DWP recruitment video (link is external)

JOB DESCRIPTION

CMPD work with professionalism and commitment to be an exemplar in driving third-party performance to deliver the Department’s goal of helping those that can work and supporting those that can’t.
Our people are empowered to continuously improve our processes and work in partnership with our providers and internal stakeholders. This enables us to drive high-quality outcomes for our customers and value for money for the public.
This exciting opportunity has arisen within Employment Account Division (EAD) which is part of CMPD. EAD is responsible for the Performance, Budget, Relationship and Compliance Management of DWP’s contracted employment provision, delivered by external providers and partners.

KEY ACCOUNTABILITIES

• Lead a team of Performance Managers (PMs), building relationships with Providers at operational delivery level and representing EAD interests, providing advice and guidance on performance and service delivery issues as required.
• To support PMs in the management of under- performance in accordance with the EAD Performance Management Intervention Regime (PMIR).
• Managing interventions with providers to address poor performance.
• Influencing providers to ensure the provision of high-quality, cost-effective services, ultimately achieving better value for money for United Kingdom (UK) taxpayers.
• Seeking commercial and legal agreement to actions where appropriate.
• Monitoring the forecasted spend for your lead provision.
• Represent DWP at senior level with external providers, promoting the work of PMs and encouraging performance improvement.
• Represent Provision performance during Performance Round Up; Risk- Based Approach reviews and other similar meetings.
• Analyse management information across area of responsibility relating to quality, performance, and delivery.
• Ensuring providers have the capacity, infrastructure and required levels of support locally to effectively deliver DWP contracts.
• Lead and drive continuous improvement in performance, quality and service delivery.
• Managing through EAD governance channels, drafting papers where necessary for CMPD Governance Boards and contributing to Ministerial Briefings.
• Commitment to obtain or maintain qualifications required for the role.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Finance