Senior Platform Administrator

at  NSW Corporate Services

ESSENTIAL REQUIREMENTS:

• Certified Salesforce Administrator
• Certified Salesforce App Builder

ABOUT US

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities.
We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

THE ROLE

As a Senior Platform Administrator, you’ll be at the forefront of managing platform and hardware lifecycle management, ensuring seamless service delivery and tackling technical challenges head-on. Your role involves leading level 2 and 3 support for numerous Salesforce applications, resolving technical risks, and driving the development of high-performance ICT processes. You’ll also play a crucial part in implementing best practices for Salesforce platform design and build, ensuring optimal solutions for clients.
Balancing competing demands and developing a broad knowledge of platforms and the department’s complex technology portfolio will be integral to your success in this role. You’ll need to manage stakeholder expectations and team outcomes within tight timelines, all while maintaining technical standards and providing expert advice.
This role is perfect for someone who thrives in a dynamic environment and is passionate about leveraging technology to create robust solutions.
For more information read the full Role Description: Senior Platform Administrator Salesforce

WHAT YOU WILL BRING TO THE ROLE:

• Administer and maintain Salesforce, including user profiles, permissions, and security settings.
• Implement and manage customizations including workflows, validation rules, and process automation.
• Support integrations between Salesforce and other enterprise systems.
• Manage and troubleshoot issues related to data integrity, system performance, and user experience.
• Provide training and support to end-users to ensure optimal use of the platform.
• Create and maintain custom reports, dashboards, and analytics to support business decisions.
• Collaborate with business stakeholders and cross-functional teams to gather requirements and implement enhancements.
• Stay current with Salesforce updates, new features, and best practices to ensure the platform remains up-to-date.
• Lead Salesforce-related projects and manage small teams where needed.
• Maintain data integrity by performing regular data audits, deduplication, and updates.
• Implement and maintain Salesforce security protocols, including field-level security and sharing settings.
• Customize Salesforce applications using custom objects, validation rules, and process builder.
• Basic experience deploying with changesets.