Senior Premier Enterprise Storage Support Engineer

at  Lenovo

REQUIREMENTS:

Storage Expertise: Proficiency in Block, File, Object Storage, NVMe, and systems including DAS, SAN, NAS, and DE/DM (Data ONTAP and Clustered Data ONTAP/ONCOMMAND Storage Manager), with experience in managing volumes, LUNs, and groups.
Advanced Features & High Availability: Knowledge of tiering, thin provisioning, deduplication, replication, snapshots, compression, storage encryption, as well as high availability setups, failover mechanisms, and RAID/DDP groups.
Networking & Topology Management: Skills in installing, using, and debugging storage topologies, alongside networking expertise in Fiber Channel, iSCSI, Ethernet, and NVMe over FC.
Operating Systems & Virtualization: Proficiency in Linux (RHEL, SuSE) and Windows Server OS, with experience in VMware and vSAN (VASA, VVols), and familiarity with protocols such as CIFS, iSCSI, and NFS.
Additional Skills & Documentation: Optional knowledge of Kubernetes, SANtricity, SVC, Rest API, and CLI, along with experience in writing documentation and procedures, and skills in Python and automation tools.
Certifications: Preferred certifications include NCTA, NCDA, and NCIE.

Provide technical support for Lenovo ThinkSystem storage products.
Isolate, diagnose, reproduce, and resolve technical issues.
Collaborate with end customers, partners, field engineers, and service support personnel.
Debug storage issues and tune for performance.
Present issues and proposed solutions effectively.