Senior Principal Analyst (Sales Process Excellence)

at  WS Audiology EMEA

Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.
About the Job: We are seeking a highly experienced Senior Principal Analyst working with Sales Process Excellence to join our Operations Strategy team. In this role, you will be instrumental in integrating, managing, and supporting global template processes between Retail and Wholesale to ensure the WSA Retail business meets operating KPIs. Your work will ensure consistent operations practices and finance controls are in place per WSA Group policies in Retail.

PROFESSIONAL EXPERIENCE:

• 10-15 years of relevant/related working experience in the assigned process area.
• 8-10 years of experience working in cross-border/cross-culture global projects.
• Extensive experience in multi-channel process design, development, and implementation with a solid understanding of Point of Sales (POS), Order Management System (OMS), CRM, and ERP.
• Proven involvement in process re-engineering or optimization, stakeholder engagement, and change management.
• University degree in a related field.
• Proficiency in English; additional language skills in French, Chinese, Japanese, Portuguese, or other languages relevant to Retail markets are a bonus.
• Expected travel: 11-20 days annually.

WHO WE ARE

At WS Audiology, we provide innovative hearing aids and hearing health services.
Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.
Sounds wonderful? We can’t wait to hear from you.
WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self

• Collaborate with the Retail Product Owner, Process Governance (PGO), and IT teams to design and integrate Global Templates (GT) for both sales channels.
• Ensure adherence to Group policies, regulatory standards, and compliance measures.
• Support demand intake, deployment, and change management activities, including requirements documentation, testing, training, migration, and post-implementation support.
• Train, guide, and support peers from other departments to promote knowledge growth and process alignment across the organization.
• Stay updated on technological advancements and market developments to enhance the Wholesale-Retail solution set, ensuring WSA remains best in class.
• Enable other sales channels to adopt similar process, system, and visibility setups to promote harmonization, consistency, and leverage investment.