Senior Process Transformation Lead - Operations

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

SUMMARY

The Process Discovery team for U.S. Bank Operations is a part of the Process, Transformation & Automation group, and is a central resource to support identification and evaluation of process improvement and automation opportunities. The team solves challenging and complex operational problems across various functions, providing a broad exposure across Operations. Simplification, speed, and efficiency is a critical part of our strategy, and as a xx, you will play a critical role in driving our strategy forward. You will collaborate closely with cross-functional teams and senior leadership to identify opportunities and translate them into actionable plans and ensure their effective execution.
Your expertise in process analytics, project management, communication, and problem-solving will be essential to deliver results and achieve our business objectives. You will work in a collaborative fashion with a large cross section of stakeholders, partners and other SMEs. You must be able to combine a high-level strategic approach, with an ability for detailed and hands-on discovery work needed for the success of the business. Work includes analysis and measurement the effectiveness of existing business processes and developing sustainable, repeatable, and quantifiable business process improvements.

RESPONSIBILITIES

• Assessment, design, and execution planning for of process improvement initiatives:
  < Conduct data collection, quantitative and qualitative analysis, SME interviews, process mapping, and gap analyses to identify opportunities for process improvements, automation, and optimizations.
  < Synthesize insights, draw conclusions, and develop solutions to reduce complexity, improve customer and employee experience, increase productivity, and reduce costs. Formulate recommendations and actionable implementation plans.
  < Provide objective advice, expertise, and specialist skills with the aim of creating value, maximizing growth, or improving business performance.

  < Translate insights and recommendations into presentable slides and build a cohesive story.

• Collaboration and partnership with Business Lines:

  < Manage and grow stakeholder relationships to gather feedback, learn from successes and failures, and apply insights to enhance future work.
  < Foster strong working relationships with various departments and SMEs.
  < Support to business line leaders to ensure success adoption and integration of new processes while promoting standards and tools for ongoing use within the business.
  < Promote culture of ongoing continuous improvement.

  < Provide guidance and support to teams in navigating through change and uncertainty. Build change management communication plans.

• Establish KPIs to measure effectiveness of process improvement initiatives.

• Prepare regular reports and presentations for senior management, highlighting progress, challenges, and recommended actions.
• Participates in the identification and assessment of potential new projects.
• Collaboration and partnerships with Finance & Risk Partners.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la