Senior Product Consultant

at  Caterpillar

SKILLS YOU WILL HAVE

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Industry & Product Knowledge: Knowledge of the organization’s industry group, component product groups, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyse situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
• Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Business Development: Knowledge of business development tools, techniques, and approaches; ability to explore and develop potential areas of business growth for the organization.
• Value Selling: Knowledge of the principles and practices for selling products, technology, and services; ability to provide overall product/service ‘value’ and to differentiate support offerings that address clearly understood customer needs.

ROLE SUMMARY

We have an exciting opportunity for a Senior Product Consultant who will be responsible to Support go-to-market initiatives, and sales execution as a subject matter expert of assigned portfolio of products and services.

WHAT YOU WILL DO

• Provide product application expertise at point of sale, or by delivering various types of product training including applied technology, job efficiency, and safety to customers, company and dealers’ sales personnel.
• Conduct product performance studies, assess customer job sites efficiency, collecting product and customer requirements to capitalize opportunities for incremental sales to create business case for product improvement process and new product introduction program.
• Manage the marketing technology tools/systems and works with key stakeholders to develop a marketing technology product roadmap to drive business growth.
• Collaborate with other internal teams to get alignment on timelines, understanding marketing goals, and developing the marketing technology product roadmap.
• Oversee Percent of Industry Sales (PINS) trends, industry outlook, demand fluctuation and basic customer requirements.