Senior Product Designer

at  Service Victoria

Who we are
Service Victoria is the one place to go for government services. It’s our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021.
The Service Victoria culture is dynamic and fast-paced, we’re not what you’d expect from a government department. We work flexibly and remotely, using our workspaces in Footscray and Ballarat for onsite collaboration. We have a mature digital services platform of contemporary cloud-based infrastructure, technical architecture and scalable and reusable common capabilities, with real-time integration into agency legacy systems.
Service Victoria is an Administrative Office attached to the Department of Government Services (DGS). DGS was established on 1 January 2023 to improve everyone’s experience of doing business and interacting with the Victorian government.
Service Victoria and DGS are bringing important day-to-day services together in one department to make things easy and seamless for Victorians and businesses.
About the role
Reporting to the Design Manager you will combine your end-to-end product design skills to problem solve and create compelling, personalised experiences that support and empower all Victorians. Think low/no touch, effortless interactions which follow universally accessible patterns. You will Partner with cross-functional iterative product teams, working closely with product managers, product owners, content designers, architects, engineers, researchers and other partners to translate interaction and visual interface experiences into reality within the Service Victoria app.

To be considered for the role, you must be able to demonstrate:

• Demonstrates having led the gathering of data and insights through research to drive design solutions that are aesthetic, exhibit originality and innovation, considering the end-to-end customer experience, and validating solutions through testing. Has a strong understanding of incorporating user and customer-centric approaches and applying data when testing and validating.
• A solid background in UI app design experience at an enterprise or scaled level. Has contributed to and helped to grow integrated design systems, considering digital inclusion and design for our customers who have accessibility needs.
• A strong understanding of visual design and web design foundations, including typography, grid systems, Atomic Design Methodology, Responsive Web Design, designing for mobile apps using HIG and Material Design; and advanced proficiency in design tools, such as Figma for high-fidelity UI designs, Figjam or Miro for collaboration, and Jira for project management.
• Demonstrates having worked in cross functional product teams, managing stakeholders both internally and externally, moving design work through stage gates end-to-end. Strong communications, relationship management, and presentation skills are key to this role. Can advocate for great design outcomes within regulatory and policy requirements. 

Mandatory requirements

• Extensive experience in commercial design, either in an agency or client/corporate setting. Qualifications in design, technology, or a related field are advantageous. Formal training in human-centered design, animation, UX, or research is highly desirable.

This position is only open to applicants with relevant rights to work in Australia.
How to apply

Apply before the advertised closing date and all applications should include:

• a resume; and
• a cover letter which addresses the key selection criteria (within two pages)

All VPS employees (and ex-VPS employees with extended access to the Jobs and Skills Exchange website) MUST apply via the JSE.
Other relevant information
Service Victoria actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including Aboriginal and Torres Strait Islander peoples and people with disabilities. All roles at Service Victoria can be worked flexibly, however it may differ from role to role.
Preferred candidates will be required to complete a Pre-employment Declaration and Consent Form. Employment of successful candidates will be subject to a National Police Check

• Demonstrates having led the gathering of data and insights through research to drive design solutions that are aesthetic, exhibit originality and innovation, considering the end-to-end customer experience, and validating solutions through testing. Has a strong understanding of incorporating user and customer-centric approaches and applying data when testing and validating.
• A solid background in UI app design experience at an enterprise or scaled level. Has contributed to and helped to grow integrated design systems, considering digital inclusion and design for our customers who have accessibility needs.
• A strong understanding of visual design and web design foundations, including typography, grid systems, Atomic Design Methodology, Responsive Web Design, designing for mobile apps using HIG and Material Design; and advanced proficiency in design tools, such as Figma for high-fidelity UI designs, Figjam or Miro for collaboration, and Jira for project management.
• Demonstrates having worked in cross functional product teams, managing stakeholders both internally and externally, moving design work through stage gates end-to-end. Strong communications, relationship management, and presentation skills are key to this role. Can advocate for great design outcomes within regulatory and policy requirements.