Senior Product Designer Sustainability Diversity & Inclusion (all genders)

at  Zalando

ABOUT THE ROLE AND THE TEAM

The Sustainability, Diversity and Inclusion team within Design, Marketing, Content is a customer- centric team with two missions: bringing Sustainability and D&I to the customer experience at Zalando. The team is complemented by similar central and brands-facing Sustainability, D&I teams.
As a Senior Product Designer in the Sustainability and D&I team you will be responsible for customer-facing digital experiences across Zalando. Your joint mission is to empower our ~50 million customers to live their environmental and social values while expressing themselves through fashion.
Using your excellent craft, you will design innovative experiences that empower customers to make sustainability choices and that support brands to further sustainability. The experiences you craft will intentionally consider customers living with disabilities.

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• You will solve complex problems, sometimes in uncharted spaces. Your solutions are inspiring to customers, brand partners and colleagues.
• You will bring big-picture thinking to life through collaboration, craft and proactive mindset. By exploring innovative solution spaces with an iterative mindset, you’ll make the future tangible and express the vision for customers and brand partners.
• You will get the chance to work closely with product designers, product managers, and engineers to help bring to life comprehensive customer journeys that set standards for other designers.
• You will design and oversee deliverables, ensuring cross-functional product teams have everything they need to build the designed solutions.
• You will drive customer insights for projects, navigating through both defined and ambiguous challenges. You’ll devise research strategies, determine relevant data collection methods, and evaluate the significance of the problems at hand.
• As a customer-focused design thought leader and role model, you will contribute to the Zalando Product Design community and the larger European design industry by sharing best practices, mentoring and teaching colleagues, crafting best-in-class solutions, bar-raising in design reviews, and sparking inspiring conversations.