Senior Product Governance Analyst

at  AXA

AXA - Global Healthcare are looking for a Senior Product Governance Analyst to join our Product and Proposition team. In this role, you’ll deliver complex and detailed analysis of our products to provide assurance that they continue to meet the needs of our customers and deliver fair outcomes to them.
Reporting to the Product Governance Manager, you’ll gather insight and analyse MI against defined customer outcomes using wide ranging data including complaints, loss ratios, claims, customer insight, pricing and lapse data, resulting in recommendations to senior management to mitigate any customer detriment identified e.g. changes to product design. You’ll work across multiple streams and engage with stakeholders around the business such as Compliance, Product, Distribution, Conduct Risk, Complaints, Customer Service, Claims and Underwriting.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You’ll work part of your week away from home, at our Tunbridge Wells office.

WHO WE ARE:

Proud to be part of the AXA Group, AXA – Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical checkup to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East

• Assist in the production of a range of customer outcome assessments including Product Oversight Reports and targeted Customer Outcome Testing to ensure delivery of fair customer outcomes with attention to vulnerable customers.
• Deliver presentations of your findings with recommendations to the relevant governance committees or to senior stakeholders.
• Support the wider Product and Proposition team to ensure correct processes are followed for the product development and change process.
• Advise our Proposition Development, Distribution and Marketing areas on customer outcome expectations to support strategic decisions on product benefits.
• Manage resulting actions within agreed timeframes.
• Influence and shape recommendations to result in defined actions.
• Help manage and develop the team’s customer outcome MI.
• Monitor the Product Governance team mailbox and respond or circulate to the correct team member to respond.
  We know that some candidates may be discouraged from applying if they don’t meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply.