Senior Product Manager - Analytics (f/m/d)*

at  Parloa

YOUR MISSION

As a Senior Product Manager for Analytics Products (f/m/d)*, your primary role will be to oversee the development and market launch of innovative, data-centric products empowering Parloa’s market leading AI customer service solutions. As product manager you will work in a cross-functional team of Engineering, Data, and Design, as well as with Customer Experience, Sales and Marketing, to translate our customer needs into successful products.

WHY PARLOA?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

• Drive product development: lead the ideation, technical development, and launch of analytics solutions across a range of Parloa’s products. Establish clarity on the product strategy, aligning your product goals with business outcomes.
• Manage product lifecycle: define and analyze metrics that inform the success of products. Prioritize product features and manage the roadmap to align with strategic goals. Coordinate schedules and development activities, working closely with engineering teams to deliver high-quality results.
• Lead user-centric discovery and research: Conduct user research and usability studies to refine product features based on user feedback in close collaboration with the design team. Regularly engage directly with customers to identify and understand key problems, ensuring that the solutions developed deliver real value.
• Build strong stakeholder relationships: Develop and maintain strong relationships with all stakeholders, from team members to executive management. Communicate effectively across teams to ensure transparency and alignment on product development progress and outcomes.
• Analyze market data and customer and partner feedback to identify market opportunities