Senior Product Manager, Customer Experience (South Africa)

at  Nexford University

Position Title: Senior Product Manager, Customer Experience
Location: South Africa – Remote

Salary: Negotiable based on experience

• Working Rhythm: Innovation is a 24/7 pursuit, but we value your downtime. While our typical working hours are 9am-5pm in your timezone, we embrace flexibility and trust you to manage your schedule to meet your individual needs and peak productivity times. Occasionally, longer hours may be required to tackle challenges, support new releases, or contribute to time-sensitive initiatives.

Contract Type: Permanent, full-time
Reporting To: Zahra Safavian, Chief Product Officer
Start Date: September 16, 2024
Are you passionate about creating exceptional learner experiences? Nexford University is looking for a dynamic Senior Product Manager of Customer Experience, to shape the end-to-end learning journey and elevate student success. This role is perfect for someone who excels in both strategic thinking and execution, with a strong focus on user-centered design.

SKILLS AND QUALIFICATIONS

• 7+ years of experience in product management, preferably in education or technology.
• Strong customer focus with a passion for delivering exceptional user experiences.
• Proficiency in data-driven decision-making and cross-functional collaboration.
• Excellent communication and leadership skills.

READY TO TRANSFORM EDUCATION? APPLY NOW!

For the full job description, click here

WHY YOU’LL LOVE THIS ROLE:

• Lead Learner-Centric Design: Create intuitive, engaging learning experiences that seamlessly integrate technology, support services, and academic programs. Your work will directly contribute to transforming lives through education.
• Drive Data-Driven Improvement: Continuously analyze user feedback and data to identify pain points, optimize processes, and deliver innovative solutions that enhance the overall learner experience.
• Collaborate Across Teams: Foster a culture of collaboration with cross-functional teams, ensuring a unified approach to learner success and the seamless introduction of new products, features, and experiences.

KEY RESPONSIBILITIES

• Craft Customer Experience Strategy: Develop and execute a comprehensive strategy that aligns with Nexford’s mission, enhancing every touchpoint in the learner’s lifecycle.
• Oversee Product Design & Development: Lead the design of learner-centric products, from software applications to academic programs, ensuring they meet user needs and business goals.
• Promote Continuous Improvement: Utilize data analytics to drive iterative improvements, making a measurable impact on learner satisfaction, enrollment, retention, and success.