Senior Product Manager - Customer Lifecycle (f/m/x)

at  lemonmarkets

About lemon.markets
Our mission is providing better opportunities to invest in capital markets. By empowering FinTechs and Banks to offer investment products, we help create financial well-being for their customers. In pursuit of this goal we strive to open 100 million securities accounts within Europe in this decade.
lemon.markets builds infrastructure for financial services and technology companies powering the next generation of investment products. From enabling a FinTech to launch their first investment product, over allowing e.g. a Neobank to embed investing into their product to bringing investing into a completely new context. Our API-first infrastructure makes launching an investment product customer-centric and compliant. We abstract all complexity for our partners through a well documented API, a self-service customer operations portal and operating in a clear regulatory framework. Enabling partners to launch in weeks, not months.
We have experienced first hand that brokerage infrastructure is broken. Building an investment product used to be highly expensive, challenging and cumbersome. We ease this pain by shielding our partners & their customers from the underlying complexity - and with that we make investing more accessible to everyone. Because that’s exactly what we enjoy, going to places nobody else dares and solving hard problems. This not only creates tons of value when done right, but attracts the smartest minds - because outlier companies are built by exceptional (& diverse) people like you.

• You have gained extensive experience as a product manager, building complex, mission-critical platforms, ideally related to onboarding customers. Your path to product management can have taken some twists and turns, but prepared you well for working in cross-functional teams alongside engineers & other domain experts.
• You understand what building products in a highly regulated environment means. Ideally, you have worked prior at a Fintech or financial services provider. Understanding your responsibility being in the first line of defense.
• You listen to your customers. Here at lemon.markets we believe that the best way to develop a product is to be obsessed with our customers. You will meet our Partners regularly and make sure that their voice is heard at all times.
• You enjoy building from scratch. Bringing a complex system live, working towards that alongside a cross-functional team every day & seeing your day-to-day impact in that is what gets you going.
• You drive development with clear outcomes. We value delivering results a lot and challenge ourselves to create a clear, measurable impact for everything, that we set out to do. That means working data-driven & documenting well.
• You thrive on ownership. You are intrinsically motivated to create impact by delivering high quality outcomes for our customers by taking initiative and challenging the status quo.
• You have a collaborative mindset. Working together as a team and sharing knowledge comes natural to you. While you will have a lot of autonomy delivering your projects, you understand the necessity of cross-functional work, a certain pragmatism & dedication to our mission.
• You are a great communicator. Working in a start-up can be messy & unstructured at times, you’re able to sift through the noise, and assess what’s really critical. You create buy-in for your plans from your stakeholders by applying a strong writing culture.