Senior Product Manager - Finance

at  Famly

At Famly, we’re looking for a Copenhagen-based Senior Product Manager to lead one of our most essential product teams, the Finance crew. This crew develops a suite of features that are crucial for our customers to manage their business, making it a critical factor in choosing Famly.
And Famly are…? Well it all started when our co-founder Henrik’s daughter was ready to start at daycare. He couldn’t believe the amount of work being done on paper - and how distant he felt from his first child during the day. The paper ‘parent’ books they exchanged once a month just weren’t cutting it. Together with his friend, our co-founder and CEO Anders, they set about solving that.

These days, the 150 of us building Famly talk about trying to do two things for our 6,500+ customers:

• Giving children the best possible start to life.
• Championing the vital work that goes into making that happen.

We do it with software that brings hundreds of thousands of parents closer to their child’s day while they’re away from them. To support every aspect of this, we make financial, pedagogical, and planning tools for more than 120,000 childcare professionals, saving them hours and reducing their admin stress.
Ultimately, that gives them more time and headspace for the little ones that really matter. Does this mission strike a chord with you too? Come help us make it happen.

WHAT YOU’LL BE DOING:

You’ll lead our Finance product team, responsible for managing bookings, invoicing, payment processing, debt collection, and financial reporting features. Central to this experience is booking children for care and generating accurate invoices based on the type and amount of care provided. Our focus is on delivering useful automation and collaboration functions that optimise profits for childcare centres, save time, and ensure that paying for childcare doesn’t get in the way of a strong relationship between the parents and carers.
While our finance features are highly successful in the UK, where Famly is the market leader, we are not quite there yet in our two growth markets—the US and Germany. Achieving this will require understanding similarities and differences across markets and building one solid user experience that is simple on the surface but flexible enough to accommodate key use cases across markets.

Your job will be to:

• Own the process of discovery and specify new features/projects in the team. This includes working together with the crew’s Product Designer in conducting user research, analysing user behaviour, and shaping solutions. It also includes collaborating with engineers in assessing what’s feasible.
• Help drive adoption and retention of the system by tracking insights to identify priorities and areas for improvement.
• Gather and structure key insights across key markets to inform the product strategy and which problems to tackle next, defining and updating the roadmap to keep all stakeholders up to date on the plan ahead.
• Work together with the SVP of Product in defining the finance product strategy and setting ambitious goals for the team.
• Work closely with key customer accounts, partners, commercial teams and market researchers on shaping, developing, and testing new solutions.
• Over time, craft a clear and ambitious vision for the next generation experience of finance system in Famly that will set us apart from the competition globally.
• Be the face of the “Finance” product domain in and outside of Famly, evangelising the vision, showing continuous progress towards it, helping colleagues understand what’s new and how things work

YOU’LL THRIVE IN THIS ROLE IF:

• You have a real drive to understand the users’ needs and are experienced in running the discovery process of product development.
• You balance a “get shit done” entrepreneurial spirit with the need for long-term thinking and strategic planning.
• You have strong prioritisation and decision-making skills and are able to rally people behind a plan of action.
• You’re not afraid of diving into complex financials to understand how something is calculated or how it works in detail.
• You step up to lead and drive the team forward towards short and long-term goals.
• You’re well-versed in the art of stakeholder management and understand how to set expectations amongst executives and external customers and partners
• You’re well-organised and proactive by nature.
• You’re a good communicator, excellent at explaining the reasoning behind your proposals and decisions. This helps you provide and receive feedback in a constructive way.
• You’re approachable, calm, knowledgeable and helpful, striking the right balance of unblocking and enabling your product team, while being a reliable point person on all things finance for the rest of the company.
• You’re an expert collaborator, able to work and get the best out of a varying cast of team members and knowing when to lead, listen, equip, decide and change course as needed.
• You’re excited to help shape the product management culture at Famly.