Senior Product Manager - Financial Services Operations

at  N Brown Group Plc

JOB DETAILS

Salary up to £70,000 per annum
LocationManchester
Discipline Financial Services & Customer Operations
Reference019483
This is a newly created role within the Operations Team at N Brown to make a significant impact to the business and our customers. As Senior Product Manager for Operations, you will be responsible for implementing and optimising strategic initiatives that span all operational functions. This role focuses on creating impactful, customer-centric solutions to improve efficiency, compliance, and service quality across the operation.
Reporting to the Head of Change, you will lead high-profile projects that align with business objectives, leveraging insights, technology, and cross-functional collaboration to drive innovation and excellence. This position is critical to ensuring that the operation remains agile, responsive, and aligned with best practices and regulatory standards.

What will you do as a Senior Product Manager at N Brown?

• End-to-End Strategic Deployment: Lead, and oversee the deployment of strategic initiatives across the operation, Ensure alignment with organisational goals and work collaboratively with senior leaders to execute projects that drive measurable improvements.
• Process Optimisation and Operational Excellence: Continuously assess and refine operational processes across all functions, identifying areas for improvement in efficiency, compliance, and quality. Utilise data and industry best practices to inform decisions and optimise workflows to enhance operational resilience.
• Cross-Functional Stakeholder Engagement: Build strong relationships with key stakeholders across the business, including Compliance, Credit risk, Fraud and Collections Strategy Teams, Technology, and Customer Service, ensuring effective collaboration on projects that span multiple departments. Foster a culture of teamwork and transparency to achieve unified objectives.
• Regulatory Compliance and Risk Management: Ensure all initiatives are compliant with FCA regulations, Consumer Duty, and other relevant standards. Implement controls to proactively manage risks, keeping processes adaptive to changing regulatory requirements and safeguarding the business and its customers.
• Data-Driven Insight and Reporting: Utilise data analytics to inform strategy, assess performance, and guide operational decision-making. Maintain robust reporting and performance metrics to provide senior management with clear insights, enabling well-informed decisions and prioritisation.
• Innovation and Technology Integration: Lead the identification and integration of technology solutions that enhance productivity, automate processes, and provide scalable solutions for the operation, ensuring technology aligns with both strategic goals and customer needs.
• Customer-Centric Operational Management: Embed a customer-first philosophy in all operational activities, ensuring that service quality, fair treatment, and positive customer outcomes are priorities across the operation. Drive initiatives that enhance the customer journey while meeting business objectives.
• Performance Monitoring and Insight Development: Regularly assess the success of implemented strategies, using insights to refine and optimise processes. Present findings and recommendations to senior management, driving continuous improvement and enabling proactive responses to emerging challenges.

WHAT EXPERIENCE WILL YOU HAVE?

• Experience in product or operational management within Financial Services, ideally with a focus on strategic deployment across multiple functions.
• Proficiency in data analysis and reporting, including SQL, Power BI, and Teradata, to support insight generation and informed decision-making.
• Exceptional communication skills with the ability to engage, influence, and inspire cross-functional teams and senior stakeholders.
• Deep understanding of FCA standards, Consumer Duty, and other relevant regulatory frameworks for Financial Services.

N BROWN – WHO WE ARE AND WHY WORK FOR US?

At N Brown, we’re committed to building a diverse workforce and creating an inclusive environment that values equality for all. Our vision is that by ‘championing inclusion, we’ll become the most loved and trusted fashion retailer’. Diversity, Equity, Inclusion and Belonging are, therefore, at the heart of our culture.
We’re a forward-thinking digital retailer with a financial services proposition to be proud of. We’re customer-obsessed, serving them through three core brands: JD Williams, Simply Be, and Jacamo. We’re experienced, with over 160 years of trading under our belt. We’re inclusive, as we believe in fashion without boundaries; and we’re sustainable, striving to make as little impact on the planet as possible.
In May 2024 we were delighted to be named one of The Sunday Times Best Places to Work 2024. We work hard to create a happy and inclusive culture for everyone and we’re so proud to have made this list - as voted for by our very own colleagues!

WHAT HAPPENS WHEN YOU APPLY TO A ROLE AT N BROWN?

As soon as we receive your application, we’ll send you an email to let you know. We always aim to come back to you as soon as possible with an update and we really appreciate you taking the time to apply for a role with us. Good luck!

What will you do as a Senior Product Manager at N Brown?

• End-to-End Strategic Deployment: Lead, and oversee the deployment of strategic initiatives across the operation, Ensure alignment with organisational goals and work collaboratively with senior leaders to execute projects that drive measurable improvements.
• Process Optimisation and Operational Excellence: Continuously assess and refine operational processes across all functions, identifying areas for improvement in efficiency, compliance, and quality. Utilise data and industry best practices to inform decisions and optimise workflows to enhance operational resilience.
• Cross-Functional Stakeholder Engagement: Build strong relationships with key stakeholders across the business, including Compliance, Credit risk, Fraud and Collections Strategy Teams, Technology, and Customer Service, ensuring effective collaboration on projects that span multiple departments. Foster a culture of teamwork and transparency to achieve unified objectives.
• Regulatory Compliance and Risk Management: Ensure all initiatives are compliant with FCA regulations, Consumer Duty, and other relevant standards. Implement controls to proactively manage risks, keeping processes adaptive to changing regulatory requirements and safeguarding the business and its customers.
• Data-Driven Insight and Reporting: Utilise data analytics to inform strategy, assess performance, and guide operational decision-making. Maintain robust reporting and performance metrics to provide senior management with clear insights, enabling well-informed decisions and prioritisation.
• Innovation and Technology Integration: Lead the identification and integration of technology solutions that enhance productivity, automate processes, and provide scalable solutions for the operation, ensuring technology aligns with both strategic goals and customer needs.
• Customer-Centric Operational Management: Embed a customer-first philosophy in all operational activities, ensuring that service quality, fair treatment, and positive customer outcomes are priorities across the operation. Drive initiatives that enhance the customer journey while meeting business objectives.
• Performance Monitoring and Insight Development: Regularly assess the success of implemented strategies, using insights to refine and optimise processes. Present findings and recommendations to senior management, driving continuous improvement and enabling proactive responses to emerging challenges