Senior Product Manager

at  LifeWorks

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
A successful software product manager must possess a blend of technical knowledge, business acumen, user-centric design, project management, interpersonal skills, problem-solving abilities, vision and roadmapping capabilities, stakeholder management, adaptability, and ethical judgment. These skills enable them to effectively manage the product lifecycle, from ideation to development, launch, and beyond, ensuring the product meets market needs and business objectives.
TELUS Health is a leading provider of comprehensive health and welfare administration solutions, dedicated to delivering exceptional service and innovative products to our clients. We are committed to leveraging technology to enhance our offerings and streamline our operations. We are seeking a dynamic and experienced Software Product Manager to join our team and drive the development of cutting-edge software solutions that meet the evolving needs of our customers.
Primary Focus: The PM is responsible for the overall success of a product, from conception through development, launch, and ongoing management. This role requires a higher level of responsibility and strategic thinking.
Key Responsibilities:

Product Vision and Strategy:

• Define the product vision and strategy in alignment with business objectives.
• Develop and maintain a comprehensive product roadmap.
• Prioritize features and initiatives based on market needs, customer feedback, and business goals.

Requirements Gathering and Analysis:

• Lead the process of gathering and defining detailed product requirements.
• Translate business needs into technical specifications and user stories.
• Ensure requirements are clearly communicated to development teams.

Development and Delivery Oversight:

• Manage the product development lifecycle, from concept to launch.
• Oversee the product backlog and ensure that development teams are working on the highest-priority tasks.
• Conduct regular reviews to ensure product quality and alignment with the roadmap.

User Experience and Design:

• Collaborate with UX/UI designers to create a seamless and engaging user experience.
• Conduct usability testing and iterate on design based on user feedback.
• Ensure the product meets user needs and expectations.

Quality Assurance and Testing:

• Establish and maintain quality standards for the product.
• Oversee testing efforts, including unit testing, integration testing, and user acceptance testing.
• Ensure the product is reliable, secure, and performant.

Product Launch and Market Introduction:

• Plan and execute product launches, including marketing and communication strategies.
• Coordinate with sales, marketing, and support teams to ensure a successful launch.
• Monitor product performance post-launch and make necessary adjustments.

Lifecycle Management:

• Continuously gather and analyze user feedback to inform product improvements and updates.
• Manage the product lifecycle, including planning for end-of-life when necessary.
• Ensure ongoing support and maintenance of the product.

Stakeholder Engagement and Communication:

• Maintain strong relationships with key stakeholders, including customers, partners, and internal teams.
• Communicate product vision, strategy, and progress to stakeholders.
• Ensure alignment and buy-in from all relevant parties.

A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process

Please refer the Job description for details