Senior Product Manager, Olo Pay

at  Olo

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable hospitality at scale, helping brands to do more with less, and making every guest feel like a regular.
As a Senior Product Manager at Olo, you’ll be on a mission to help our restaurant brands efficiently grow their digital business. Reporting to the Director of Product Management, you’ll develop, own, and execute the roadmap for our Olo Pay product in partnership with our customers and your team of Engineers, Designers, and cross-functional stakeholders. You’ll ensure that we solve the right customer problems at the right time in ways that our customers love and that drive our business forward. Your relentless focus on measuring impact will ensure that we continuously deliver value to our customers while expanding our position as the best-in-breed provider in our space.
You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.

WE ENCOURAGE YOU TO APPLY!

We value diversity. At Olo, we know a diverse and inclusive team makes our workplace better. Don’t meet every single qualification in the job description? Market data shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace that is free from discrimination and harassment; this allows us to make better decisions and better serve the communities we’re a part of. So if you’re excited about this role but your previous experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.
California Residents: CCPA notice

• Proactively seek opportunities to improve business processes, product development methodologies, and team workflows without explicit direction, demonstrating initiative and a commitment to continuous improvement.
• Independently develop and refresh the long-term vision and strategy for your product, ensuring alignment with leadership on strategic objectives.
• Identify and present opportunities to invest in and monetize solutions for customer problems, developing coherent business cases to gain cross-functional executive alignment.
• Known expert on multiple products, customers, user personas and their respective pain points.
• Frequently leverage data analytics and insights to inform decision-making processes and drive product improvements and optimizations
• Develop and foster direct, ongoing relationships with customers to establish unencumbered access to customer insights.
• Proactively balance technical and customer-centric priorities to enhance product reliability and long-term sustainability.
• Ensure economic viability by managing budget and securing executive approval for major cost increases.
• Lead the development and execution of feature launch plans in collaboration with Product Marketing to drive adoption and achieve KPI.
• Independently identify and own failures to meet goals and determine the appropriate next steps without requiring management intervention.
• Manage, mentor, and support the career growth of Product Managers or Associate Product Managers.
• Provide frequent stakeholder updates on product development progress, ensuring regular feedback is sought and addressed to drive continuous improvement.