Senior Product Manager

at  On The Beach

WHO WE ARE

¡Hola!
Were On the Beach. Theres over 500 of us, mostly at home, and sometimes in our office in Manchester.
We send nearly two million people on holiday every year (not together) and were expecting to get to three million pretty sharpish. Why? Because were the only holiday company who truly gets why going on your jollies is the most wonderful time of the year.
With our market-leading offers, scalable, flexible and innovative technology, strong customer-value proposition and low cost base, were challenging existing players and redefining how customers book, manage and experience their holidays.
On the Beach Group plc is one of the UK’s largest online beach holiday retailers, with significant opportunities for growth so our storys only really just begun…
We’re on the lookout for talented, beach-loving people to join us and contribute to the next chapter of our story.
You will get to work on interesting projects and will be given the tools and autonomy to have the chance to make your impact on our growth plans.
We’re a down to earth and friendly bunch, with little bureaucracy or hierarchy, and whilst we may have grown in size, we’ve not lost our entrepreneurial spirit. It’s in our DNA.
You’ll find diverse teams, reflective of the world we live in and the customers we serve. We believe strongly that difference, not uniformity, is critical to our success. We know that better decisions happen when they are made by a range of voices, perspectives and experiences. As an equal opportunity’s employer, we value and welcome applications from all sections of the community.

As a Senior Product Manager in Service space, you will own a variety of interconnected systems, from booking automation and self service, contact centre internal tooling and 3rd party integrations to technology enabling other domains to fulfil their objectives. Anything that supports the best customer service for millions of travellers!
A key part of your role will be clear communication with a variety of stakeholders at different levels of technical understanding. Its therefore critical that you are able to understand technical complexities and can translate it to different audiences.
You will be in charge of understanding customer needs and prioritisation that aligns with Service strategy and quarterly objectives, influencing key metrics and justifying that investment. Agile approach will be the way of working, allowing for proof of concepts, frequent feedback loops and smart tech debt management.
Lastly, youll be continuously investing in your skillset and sharing your experience with the product community.

Key responsibilities include:

• Liaising with stakeholders across the organisation - from Product & Engineering Leads, Service Technology Team, Contact Centre & Operations, Finance, Supply, Marketing etc. to 3rd party vendors.
• Developing and articulating a long-term vision for the Service domain, aligning it with overall company objectives.
• Breaking down complex, often ambiguous, problems into deliverable chunks keeping an eye on the big picture.
• Prioritising pragmatically, based on enabled commercial value but also seasonality and technical considerations.
• Influencing key product metrics that drive customer and commercial value.
• Setting and tracking OKRs for the products in collaboration with Engineering and other domains.
• Analysing technical proposals and planning their execution in collaboration with Engineering and business stakeholders.
• Overseeing and (over)communicating execution of Service objectives, aligning with peers and stakeholders, pivoting for greater good if needed.
• Shadowing Contact Centre, Operations and Finance colleagues to better understand customer needs and make our systems fit for purpose.
• Inspiring best practices, continuous improvement and knowledge sharing.