Senior Product Manager – Onboarding

at  myPOS

At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions—myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we’re here to support business owners of all sizes and everyone out there who dreams of starting their own business.
As we are expanding our team, we’re looking for Senior Product Manager –Onboarding to help us make a real difference in the Fintech industry. Ready to join us and shape the future of payments? Let’s make it happen!

WHO WE ARE:

Since 2014 we’ve been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether you’re at the counter, selling online, or on the move, we’ve got businesses covered with smart, accessible and affordable solutions that keep things easy.
Our mission? It’s simple. Help businesses get paid by taking advantage of modern tech and innovative ideas, so payment challenges are a thing of the past.

PRO TIP:

Take it easy about meeting every requirement—this job description is just that, a job description! Even if you don’t tick every box, want you to apply anyway! This is your chance to grow, learn, and build your career with us. We value potential over perfection, and we are all about mutual growth!

ABOUT THE ROLE:

As a Senior Product Manager – Onboarding, you will own the strategy and execution of our end-to-end customer onboarding experience. You’ll drive initiatives to optimise user activation, reduce friction, and ensure compliance, directly impacting customer satisfaction and business growth. This role requires a strategic product manager with deep expertise in fintech/payments and a passion for customer-centric design.

KEY RESPONSIBILITIES:

• Product Strategy: Define and execute the onboarding roadmap, aligning with company goals and customer needs. Including KYC/KYB processes, sanction screening, and compliance requirements.
• Cross-Functional Leadership: Collaborate with Engineering, Design, Compliance, Marketing, and Sales to deliver high-impact solutions.
• Customer-Centric: Conduct research to identify pain points, streamline onboarding flows, and improve conversion rates (e.g., activation rate, time to first transaction).
• Data-Led Decisions: Analyse metrics using tools like Mixpanel/SQL; A/B test to validate improvements.
• Compliance & Security: Ensure onboarding processes meet KYC, AML, and regulatory standards across multiple countries.
• Market Insight: Monitor industry trends, competitor strategies, and emerging technologies to inform product decisions.
• Stakeholder Management: Communicate updates to executives and internal teams, balancing priorities and resources.

THIS ROLE IS PERFECT FOR YOU IF YOU HAVE:

• 5+ years in product management, with 3+ years in fintech, payments, or SaaS
• Proven success in onboarding/user activation, preferably at large scale
• Strong analytical skills (SQL, Excel, BI tools) and experience with agile methodologies
• Knowledge of payment regulations (PCI-DSS, KYC) and risk management
• Technical aptitude (APIs, system integrations) preferred
• Excellent communication skills; ability to influence cross-functional partners
• Fluency in English