Senior Product Manager

at  Tailscom

We’re looking for a Senior Product Manager to head up our Food & Nutrition product. This role will work closely with a cross-functional squad of engineers and designers, as well as key partners in our Food and Proposition teams. You’ll need to be passionate about solving customer problems, love digging into data, a systems thinker at heart, and come with experience of working with complex technology or platforms.

THE SKILLS YOU’LL BRING:

• Digital D2C product management experience working hands-on with cross-functional squads of engineers, designers and analysts to define and deliver a product roadmap
• A commercial and customer-focused mindset that incorporates strategic thinking and quant/qual insight to balance quick wins and bigger, more impactful pieces of work
• Delivers impact through a fast-paced test-and-learn approach to product management; has a strong bias to action, delivering what matters most iteratively
• Experience working with complex technical systems and the ability to effectively communicate these to a mix of audiences
• Able to apply product management techniques to translate particularly ambiguous or complex opportunities into goals, plans and impact
• Comfortable applying a range of discovery techniques and experimentation (e.g. AB testing, customer prototypes, continuous discovery) - both directly and driving adoption of these techniques within a cross-functional squad
• Proven experience in delivering impact as part of a cross-functional team - able to unite a diverse group of people around a shared goal, establish and apply measures of success, and deliver results through others.
• Experience coaching or mentoring more junior team members, and is able to tailor their approach to the needs of an individual.

Nice-to-have

• Has held roles across a mixture of customer-facing (e.g. D2C website or app) and back-end (e.g. platforms, internal systems) products.
• Experience working with peers in design and engineering to improve ways of working across multiple cross-functional squads
• Experience in subscription and/or personalisation products
• Experience working with a physical range, manufacturing or fulfilment.
• Enthusiasm for innovation and creativity, and actively participates in creating a culture that harnesses these qualities within a PM team

We are only able to consider UK residents for this role who are eligible to work in the UK without requiring sponsorship.

THE ROLE

This Senior Product Manager position is responsible for the feeding system and digital experience that delivers personalised nutrition at scale and drives beneficial health outcomes. You’ll help our customers keep their pooches happy and healthy by developing innovative internal systems and closely collaborating with other PMs to deliver end-to-end customer change.

This role would best fit a PM who:

• Understands complex technical systems and can communicate them succinctly,
• Is a systems thinker who can predict the impact of decisions and plan accordingly,
• Demonstrates attention to detail whilst keeping the bigger picture in mind, and
• Is passionate about delivering customer and commercial value.

YOU WILL BE RESPONSIBLE FOR:

• Co-creating and owning the Food & Nutrition product roadmap with a cross-functional team including User Experience, Design, Research, Engineering, Proposition, Food, Range, Customer and Commercial teams.
• Partnering with Design and Proposition leads to define the vision for a digital customer experience with nutrition at its heart, and work with other PMs and squads to deliver end to end change.
• Articulating internal and external customers’ needs in order to inform opportunities in our product experience and underlying technology (including talking directly with customers);.
• Using agile methodologies and an experimentation mindset to quickly learn what what works and why, deliver new capabilities sooner for pet owners, and iterate compelling digital experiences that address customer needs and market opportunities.
• Being responsible - with cross-functional partners - for the definition and delivery of both the customer outcomes and commercial metrics using OKRs and other frameworks;
• As part of the Product & Engineering senior team, work with Engineering and Design leads to continuously improve our discovery and delivery practices, acting as a mentor and coach to others around you.