Senior Product Manager - Work Automation

at  Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Are you passionate about conversational bots, AI, automation, and cloud technologies? Do you want to revolutionize customer engagement? Join us at Genesys as a Senior Product Manager and lead the charge in transforming customer service experiences.
About the Role: We are looking for a motivated and detail-oriented Senior Product Manager to join our dynamic product team. In this role, you will shape the future of our AI and automation solutions within the Customer Service space. Your deep expertise will help define the product vision, roadmap, and strategy, aligning it with our business goals and enterprise customer needs. You will lead cross-functional teams through all stages of the product lifecycle, from discovery and research to delivery and ongoing operations.
Key Responsibilities:

Product Discovery:

• Conduct user research and market analysis to identify customer pain points and opportunities for AI-powered automation in the Customer Service space.
• Define product requirements, user stories, and acceptance criteria to translate customer needs into actionable development plans.
• Stay abreast of emerging trends in AI and automation relevant to the Customer Service industry.

Delivery:

• Collaborate closely with engineering and design teams to ensure the successful development, testing, and launch of new features.
• Manage product backlog prioritization, ensuring alignment with business objectives and technical feasibility.
• Champion clear communication and collaboration across all stakeholders involved in the product development process.

Product Operations:

• Gather data, run key meetings and product rituals, and ensure overall operational hygiene.
• Monitor key leading indicators to track product adoption, usage, and customer satisfaction.
• Analyze customer feedback, ideas, and usage data to identify areas for improvement and product iterations.
• Support GTM functions to build assets and demos to support sales, pre-sales, and marketing efforts for product launches and ongoing initiatives.

Collaboration:

• Work closely with cross-functional teams including engineering, design, marketing, and sales to ensure a seamless product experience.

Qualifications:

• Bachelor’s degree in a technical field (CS, Engineering, etc.)
• 5+ years in a Product Management role.
• 5+ years of experience on a SaaS, B2B high-growth product team.
• Hands-on experience using low-code development tools.
• Experience working with AI and machine learning technologies.
• Strong project management and organizational skills.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across various departments.
• Strong analytical and problem-solving skills.
• Ability to take initiative and work independently.
• A passion for B2B enterprise SaaS products and understanding of the current market landscape.
• Experience with product management tools (e.g., Jira, Confluence).
• Experience with Product Management, User Design, and/or User Research methodologies.
• An MBA is a plus, but not required.

Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$97,650.00 - $191,550.00

Benefits:

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

More details about our company benefits can be found at the following link:
https://mygenesysbenefits.com
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit
www.genesys.com
.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase

Please refer the Job description for details