Senior Product Performance Associate - Service Product

at  JPMorgan Chase Co

JOB DESCRIPTION

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.
As a Senior Product Delivery Associate in [Insert team name or sub-LOB], you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.

REQUIRED QUALIFICATIONS, CAPABILITIES, AND SKILLS

• Experience in product deployment processes
• 3+ years of experience or equivalent expertise in product management or Financial Business Analysis
• Strong communication skills – both written & verbal – with ability to quickly solve problems and present ideas and results to multiple stakeholders; superior verbal and interpersonal skills
• Demonstrated performance in product management with the ability to analyze complex initiatives and new product features to calculate and present financial and experiential benefits to internal and external stakeholders in a concise and digestible manner
• Experience executing operational management activities with an ability to synchronously multi-task high-priority projects
• Advanced knowledge of Microsoft Office tools like MS Word, MS Excel, MS PowerPoint, and the ability to easily assimilate information and learn new applications and processes

PREFERRED QUALIFICATIONS, CAPABILITIES, AND SKILLS

• Developed knowledge of the product development life cycle
• Bachelor’s degree in Finance, Economics, Business Management or similar fieldDeveloped knowledge of the product development life cycle with experience using Jira, Jira Align, and Confluence

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans

• Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies related to Business Case Management by partnering with Product Owners/Finance/BP&A to create and maintain detailed business cases, and aid in folding updates (actuals, ramp changes, etc.) into program level summary views, quarterly submissions, and crafting messages to communicate program updates.
• Partner with internal cross-functional stakeholders (e.g., Finance, Workforce Planning, Analytics, etc) to scope investment & benefits, obtain reporting to measure module success & track against our business case (baselines, post-launch, etc.), and translate reporting into dashboards, refine stories as performance changes and/or as environment changes.
• Quantify the value of features being added in each of the product groups, and curate product-level Key Performance Indicators to track against.
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources