Senior Product & Underwriting Analyst

at  Auto General Insurance

ABOUT US:

At Auto & General (A&G), we provide great products and services to safeguard our customers in their time of need. Our range of general insurance products protects customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, and Pet products as well as Roadside Assistance.
Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

ACCOUNTABILITIES:

Product and Underwriting

• Assist in developing new and enhancing existing Pet Insurance solutions.
• Contribute to the development and implementation of product strategies, including responses to regulatory requirements.
• Manage underwriting rules and guidelines, ensuring the integrity of the underwriting engine.
• Continuously improve on the robustness of the pet insurance risk selection process to achieve A&G business goals and desired customer outcomes. Regularly review and enhance of underwriting criteria, such as age and breed of the insured pet.
• Design and implement appropriate underwriting governance and controls.
• Manage product documents including Product Disclosure Statement (PDS), Target Market Determination (TMD), and review other customer documents including online contents.
• Collaborate closely with the Lifestyle Pricing team to continuously improve rating sophistication and competitiveness.
• Research, review and monitor Australian market pet insurance landscape, including trends and movements in risk selection, product offering, customer preference, and regulatory changes.
• Actively engage with and support Customer Dispute Resolution, Legal & Compliance teams, including timely reporting, investigation, resolution and remediation of any product related incidents.
• Assist the GM-Lifestyle in ensuring timely delivery of Pricing & Underwriting Committee agenda items and action items.

Portfolio Monitoring

• Develop, implement, and monitor key performance metrics of the pet insurance portfolio. Provide oversight and early intervention to ensure the achievement of business objectives, including early identification of emerging trends.

Business & Change Management

• Assist with continuous improvement of the pricing/underwriting engine and related IT infrastructure projects.
• Define and implement initiatives to improve Quote and Sales journey and the overall customer experience.
• Oversee and contribute to comprehensive User Acceptance Testing (UAT) process to ensure proper implementation of product and underwriting related changes.
• Monitor and report on the progress of projects and initiatives, including taking corrective actions where necessary and assisting with post-implementation reviews.

SKILLS & EXPERIENCE:

• 3+ years pet insurance experience in product development, underwriting, portfolio management, pricing, or claims.
• In-depth knowledge and understanding of pet insurance trends and best practices in relation to product features and benefits, underwriting rules, guidelines and rating methodologies, including drivers and levers of profitable growth.
• Tertiary qualification in a relevant discipline, e.g. business, economics, commerce, finance, law, actuarial science and/or professional qualification (e.g. ANZIIF) preferred.
• Sound numerical and analytical skills to monitor and interpret insurance portfolio data.
• High commercial acumen and the ability to think strategically as well as a sound understanding of business processes, operational challenges and drivers.
• Working knowledge of legislative and compliance frameworks relating to financial services.
• IT literacy and the ability to learn new systems, including medium skills in Microsoft Excel.
• Proven ability to build constructive and collaborative relationships with key stakeholders.

OUR PERKS:

• Location – Our office is conveniently based in Toowong – Toowong Village, both a retail and restaurant precinct in the outskirts of Brisbane City.
• Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
• Paid parental leave - We support our new parents with paid parental leave and other benefits.
• Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar-match your donations to registered charities.
• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
• Employee discounts - You’ll receive discounts on Budget Direct insurance products.
• Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
• Onsite facilities – There are excellent end-of-trip facilities on offer and private spaces for nursing mothers.
• Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
• Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.
  If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

Combine your insurance expertise and love for animals as our Senior Product & Underwriting Analyst – Pet Insurance. Lead innovative insurance solutions for pet owners, ensuring pets receive the care they need. Shape and deliver a cutting-edge pet insurance solution aligned with Auto & General’s risk strategy. Oversee end-to-end product lifecycle activities, including product management and underwriting. Monitor portfolio performance, improve customer value and service, and maintain clear product documentation. Your contributions to risk selection, product development, and portfolio management are crucial. Collaborate with internal stakeholders, including our underwriting agency, PHIS, to optimise the product lifecycle and maximise value delivery.