Senior Production Operations Manager, WW Marketing Communications

at  Apple

SUMMARY

Posted: Oct 17, 2024
Role Number:200572715
Marcom is the creatively-led global team that oversees Apple’s consumer facing marketing. We ensure the flawless development and execution of world-class communications across all medias and platforms. Every day, hundreds of millions of Apple customers around the world interact with our products. We drive the strategy and creative work that provide both new and existing customers with simple, engaging and inspiring marketing experiences. The Marcom Production Operations Department (MPO) is a technically oriented production service organization comprised of the following divisions: Technical Device Management, Media Operations, Video Accessibility and Special Operations. The MPO teams have a sense of pride in the work being produced, a shared sense of purpose as a group and are known for delivering the highest quality creative work. The ideal candidate is highly creative with strong technical skills, and has a consistent record of leading large teams and delivering on complex productions. We are seeking a leader who champions a customer-first philosophy, fostering a culture of excellence in every interaction.

DESCRIPTION

The Senior Production Operations Manager is a leadership role within our Production organization, responsible for overseeing the teams’ performance and work output. Responsibilities include: - Directly oversee and develop the performance and work output of the Technical Device Management, Media Operations, Video Accessibility and Special Operations teams. - Drive continuous innovation in processes, practices, tools and policies that help guide the MPO teams behavior in their day-to-day operations. - Develop and implement cost optimization strategies across the organization. - Cultivate relationships and collaborate across the Apple organization to ensure business and key stakeholder objectives are met. Includes the ability to rapidly synthesize and communicate findings to senior leaders and to proactively identify potential issues that can affect our operations or ops strategy. - Develop and apply a deep understanding of Video Production and Post Production systems, equipment and workflows. - Drive strong partnerships with Creative and Production teams and build effective strategies that address the creative needs for a wide range of work across Marcom. - Empower clear and consistent communication, helping everyone stay informed without overwhelming the teams. - Act as a champion of the Apple brand standards and core values in all aspects of the work.

• 10 + years of direct production experience
• 3+ years of experience leading managers and senior individual contributors
• Experience leading large scale, highly performing Production or Post-Production teams within a Production company, Post-Production company, creative agency, or in-house at a global brand organization.

PREFERRED QUALIFICATIONS

• Experience creating exceptional quality creative work.
• A deep understanding of the Apple hardware and software ecosystem.
• A strong sense of urgency, consistently staying on top of projects and ensuring all production and planning deadlines are met with precision and efficiency.
• Ability to be able to work unpredictable hours in order to achieve creative success.
• Strong discretion, capable of handling sensitive corporate information and building a culture of integrity within the team.
• Extremely detail oriented with extraordinary follow-through skills
• Approach problems flexibly and with a willingness to adapt in order to arrive at the best solution
• Resourceful and proactive in finding solutions
• See around corners to ensure awareness of bigger problems and opportunities ahead
• Technical proficiency and working knowledge of innovative Video production related technology, tools and platforms.
• Familiarity with the software development process and able to lead a Special Operations team developing apps, scripts and automations to optimize the production process.
• Exceptional leadership, communication and collaboration skills, with the ability to influence, build consensus, drive collaboration and alignment across a broad, cross-functional set of stakeholders.
• Strong analytical skills and expertise in modeling and forecasting operational needs.
• Proven track record of driving efficiency and cost savings in a fast-paced environment.

• 10 + years of direct production experience
• 3+ years of experience leading managers and senior individual contributors
• Experience leading large scale, highly performing Production or Post-Production teams within a Production company, Post-Production company, creative agency, or in-house at a global brand organization